Job description

Card Fraud Analyst I
Los Angeles Metropolitan Area (100% Remote)
Schedule: Full Time Schedule w/ Open Flexibility (some holidays and weekends)
6-Month Contract to Extend/Hire: W2 Consultants Only

Responsibilities:

• Ensure accurate review and disposition of real-time card, Zelle, and online fraud alerts across various fraud monitoring systems.
• Create fraud claims as necessary and validate the fraudulent activity by communicating with clients, relationship managers, business managers, authorized agents, and other applicable parties via email and phone as necessary.
• Provide guidance to clients and/or resolve escalations on issues requiring immediate attention with a focus on quality.
• Inform both upper management and relationship managers of potential problem situations and issues requiring escalation via phone, email, and other internal systems within established service-level agreements (SLAs).
• Sort, distribute, and review daily reports to identify and verify potential fraudulent activities with clients while maintaining files and related logs.
• Perform maintenance functions including but not limited to: closing cards, replacing orders, accurate and timely processing of general monetary and non-monetary requests, payment processing via Quick Remit source systems, reviewing card applications and approvals to ensure complete documentation, processing form-related maintenance requests, and processing entries to various credit card general ledgers.
• Fully comply with and remain up to date on all of the bank's operations, credit policies, and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, VISA rules and regulations, etc.).
• May need to provide temporary coverage during the alternate work schedule operation, which may include swing shifts and/or weekends.
• Additional duties and tasks assigned by management.

Qualifications:

• Fraud experience around credit, debit, checks, online, and/or ACH is preferred.
• Knowledge of banking operations including debit and credit cards, deposits, wire transfers, lost/stolen checks and cards, telephone transfers, stop payments, marketing support, and new business referrals.
• Knowledge of mobile/online banking, Apple Pay or digital wallets, smartphones, tablets, remote deposit capture, and online bill payment.

Soft Skills:

• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to remain calm and composed when dealing with challenging and highly charged situations.
• Ability to sit for prolonged periods of time.
• Must be flexible to handle multiple tasks simultaneously.
• Must be self-motivated and capable of working both independently as well as in a team.
• Comprehensive knowledge of Windows (Mac is a plus, but not required).
• Ability to multi-task in a high-paced environment while solving problems and finding solutions to meet our client's expectations and needs.
• Detail and process-oriented, work comfortably with numbers, follow specific written and/or verbal instructions, and complete repetitive steps while maintaining a high degree of accuracy and the integrity of the data.
• Must be able to prioritize work efficiently and act with a sense of urgency to meet daily deadlines.
• Must be able to communicate effectively with internal and external clients via phone to answer inquiries and explain high-risk conditions requiring their processing instructions and/or approval decision.

Job Type: Full-time

Salary: $25.00 - $28.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Los Angeles, CA 90006: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you okay working on Weekends and Holidays? They are looking for someone who can work on a weekend and Holidays.

Experience:

• Card Fraud: 2 years (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Banking: 2 years (Preferred)
• Credit Card: 2 years (Preferred)

Work Location: One location

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