Job description

The Guest Services Ambassador (GSA) acts as the “face” of the hotel and is the main point of contact for guests. They are responsible
for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This
role works closely with their peers in other departments as well to help provide an excellent guest experience.

Guest Relations:

• Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
• Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Take steps to ensure the greatest guest satisfaction possible
• Respond to situations as they arise and manage guest conflict

Operations:

• Inspect studios and public spaces daily according to company and brand standards
• Be able to respond effectively and according to procedure in times of emergency
• Ensure all policies and procedures are accurately followed at all times
• Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
• Respond to guest service calls efficiently and expediently
• Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
• Document work activity using the appropriate log and according to policy and procedure

Sales & Revenue:

• Executes the lead management process and completes all sales and marketing objectives as established by supervision
• Review Studio Inventory daily to ensure maximization of studio revenue
• Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue

Education:  High school diploma or equivalent, or General Education Degree (GED)
Experience:  1 or more years of experience in the hospitality, retail, or food service industries (preferred)
Knowledge:  Basic understanding of several common office/front desk procedures and practices
Skills:  Must be able to read, write, and speak English proficiently

• Intermediate computer operation including but not limited to accessing data from the internet
• Effective communication with staff and guests
• Effective conflict management
• Effective negotiation and sales skills

Abilities:  Read, comprehend, and follow written procedures

• Respond calmly in situations of conflict and stress
• Adapt to changes in daily work
• Problem solve in a timely manner

M/F/D/M/V Drug Free Workplace E.O.E.

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