Call Processing Representative
Full Time
San Ysidro, CA
Posted
Job description
Work in a fast-paced call center and is responsible for scheduling, rescheduling, and canceling medical and or dental appointments for all clinics by working directly with members over the phone.
This position will be responsible for greeting callers in a friendly and courteous manner that demonstrates a high level of commitment to our mission.
Complete registration information and answering questions while educating callers about available services.
The Call Center utilizes a team approach and works cooperatively to ensure that all calls are answered promptly and demonstrate the highest level of service, compassion, empathy, and dignity to all patients and customers.
Requirements:
Education Required (Minimum level of education):
- High School Diploma or GED equivalent.
- Relevant medical certification or licensure.
- Strongly Preferred: 1 year of healthcare experience
- Strongly Preferred: 1 year of call center or telephone operator/receptionist experience Or successful completion of an externship program with Company
Verbal and Written Skills Required to Perform the Job:
- Excellent communication skills.
- Bilingual (English/ Spanish ) required.
Technical Knowledge and Skills Required to Perform the Job:
- Working knowledge of Microsoft Windows OS, MS-Office, telephone devices, and voicemail.
- Must have the ability to type 40WPM.
- Experience with Nextgen and Dentrix is strongly preferred.
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