About this role:

Wells Fargo is seeking a Business Execution Manager within Consumer Collections and Servicing as part of Front Line Risk, this role will be dedicated to Call Monitoring.

This position will be responsible for helping to manage a team performing risk-based process monitoring for a multitude of products (i.e., Credit Card, Retail Services, Personal Lines & Loans, Overdraft Deposit Accounts), as well as high-risk business operational functions (i.e., Bankruptcy; Collections; Servicing & numerous operational support functions). Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business
• Engage business stakeholders in integrating or implementing business execution initiatives
• Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development
• Make decisions and resolve issues regarding operations of the team to meet business objectives
• Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives
• Collaborate and consult with immediate colleagues and cross functional business partners
• Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution
• Manage allocation of people and financial resources for Business Execution
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired Qualifications:

• Testing experience
• Quality Assurance experience
• Nexidia and ACES testing platform experience
• Consumer Lending, Credit card product, or Consumer Collections and Servicing experience
• Audit and Risk experience
• Ability to identify and evaluate exposures, potential risks, and propose solutions
• Strong problem solving and analytical skills with ability to turn findings into strategic imperatives
• Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Ability to create and improve process through strategic thinking
• Experience executing in a large, geographically dispersed team
• Knowledge and experience with products, systems and processes within collections & servicing
• Experience with test design and/or leading a team with design responsibilities

Job Expectations:

• 10% ability to travel
• This position offers a hybrid work schedule
• This position is not eligible for Visa Sponsorship

Locations:

• 800 S Jordan Creek Pkwy WEST DES MOINES, IA
• 1525 W WT Harris Blvd CHARLOTTE, NC
• 7711 Plantation Rd ROANOKE, VA

Required locations for this position is listed above. Relocation assistance is not available for this position.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.