Job description
From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.
CHI Health would love to add a Call Center Triage RN (Nurse) to our Triage team located at the CHI Health Service Center off of 72nd & Center!
This position will be Virtual (Remote) AFTER 90 days of in-person training. You MUST be able to attend in-person training here in Omaha, NE!
Hours: Monday-Thursday 1030a-7p, Friday Flexible NO weekends, NO holidays & NO call
CHI Health strives to care for you the way you care for your patients.
We understand you have personal responsibilities outside of your profession and also care about your well-being.
With you in mind, we offer the following benefits to support your work/life balance:
- Health/Dental/Vision Insurance
- Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
- Premium Access to our Family Care Program supporting your needs for childcare, pet care, and/or adult dependent care
- Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
- Employee Assistance Program (EAP) for you and your family
- Paid Time Off (PTO)
- Tuition Assistance for career growth and development
- Matching 401(k) and 457(b) Retirement Programs
- Adoption Assistance
- Wellness Programs
- Flexible spending accounts
Responsibilities
**$5000 Sign On Bonus Offered!**
Job Summary / Purpose
The RN at the Virtual Resource Center uses telephonic and computer interaction as the mode of delivery facilitating inbound and outbound communications from hospitals, patients, providers and consumers to provide access to the providers to deliver patient care.
Essential Key Job Responsibilities
- Perform telephone triage for patients calling their provider with certain symptomology.
- Demonstrates the ability to use the nursing process to collect data. Requires interview/communication skills, critical thinking and problem solving skills to level of licensure.
- Ability to work within protocols approved by CHI Health to provide information to patients and consumers.
- Accepts inbound calls from patients, pharmacies and other healthcare entities.
- Performs outbound calls to notify patients of reviewed lab and imaging results according to protocols that require review of the patient chart to answer questions.
- Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
- Ability to follow medication refill protocols and act accordingly to those protocols.
- Achieve established benchmarks for quality by ensuring accuracy with patient accounts elements and standards for nursing documentation.
- Ability to adhere to workforce established schedules in order to promote and facilitate call center metrics.
- Other duties as assigned.
Qualifications
Minimum Qualifications:
- Current Registered Nurse (RN) license that allows you to practice in our state
- Graduate of an accredited nursing program
- Basic Life Support (BLS) required
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