Job description

Are you looking to work a Monday - Friday schedule AND make a great base pay AND make an amazing bonus!?!?

The CCS Companies are hiring Collections Customer Service Representatives for our Salem location for multiple Monday - Friday shifts! 830am-5pm or 1130am-8pm!

On average our associates are currently earning between $22.00 - $27.00 per hour after bonus, with experienced associates making over $30.00 per hour after bonus!

Bilingual Spanish highly desired and make $1.00/hr more on the base pay!

No experience is necessary - we provide a dedicated 3 week paid training program to help you be successful immediately!

Why Work for CCS?

• Bonuses are paid out every 2 weeks!
• Generous Paid Time Off Package of 3 weeks to start, plus your birthday off and floating holiday in the summer!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
• Earn $600 Welcome Bonus just for starting with us!
• Recognized by HR.com in 2018 for our Leadership Development Program for “Best First Time Manager Program” & “Innovation in Deployment of Leadership Programs” and again in 2019 for “Best Mentoring Program”!
• Excellent Employee Referral program – make an extra $1500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!

ESSENTIAL FUNCTIONS:

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Participates in various problem-solving and decision-making activities, as required.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS AND REQUIREMENTS:

• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Bilingual/multilingual language skills desirable.
• Ability to be receptive to feedback, willing to learn.
• Ability to be receptive and responsive to change and to embrace continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.
• Must successfully pass background check.

EDUCATION REQUIREMENTS:
High school diploma or equivalent required, college degree preferred

Interested? Apply Today! or call our Recruiting Hotline at 888.888.0087 and ask for Veronica!

The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.

Job Type: Full-time

Pay: $45,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center

COVID-19 considerations:
We follow the CDC recommendations, State and Federal guidance.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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