Call Center Representatives Needed

Interested in supporting Medicaid providers in Richmond, VA? Conduent has immediate openings

$15/HR & Great Benefits

NO WEEKENDS!

Summary:

Call Center Customer Service Representative. This is a great opportunity to learn Medicaid provider support and the medical billing and claims process for third parties and healthcare providers regarding Medicare Claims.

What you get:

• Full-time employment with benefits
• Hourly rate of $15/hour starting on day one.
• Standard scheduled. 8am – 5pm Monday through Friday, Weekends OFF!!
• Substantial Call Center & Customer Service Training
• Great Work Environment with Career growth

People who succeed in this role have:

• 
  Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.

Responsibilities:

• 
  Using a computerized system, responds to Virginia Medicaid provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for the Medicaid Provider to ensure their needs are met.

Additional Duties as Assigned:

• 
  Verify documentation and images.
• Attend scheduled staff meetings.
• Complete required assigned training.
• Track daily task for quality review.

Preferred Experience:

• One of year medical insurance or medical office experience.
• Computer system experience with data entry and database documentation knowledge.
• Call center or professional office experience.

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Must be eligible to work in the United States.
• Must be able to clear a criminal background check and drug test
• Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.

Join a rapidly growing customer service organization that can support your career goals and Apply Today!

This is a great opportunity to learn and be a part of the growing medical support community. Conduent offers benefits and advancement opportunities. Come join us and help support our Medicaid providers!