Job description

This is a hybrid position in our Dunedin, FL location. Candidates MUST live within driving distance to Dunedin, FL for onsite training and regular onsite team meetings.
Job Description:
Starting Rate: $18 - $20 per hour
First 90 days on-site for training, then twice per month on-site one day every other week
Dominate in service by maintaining a working knowledge of all products, services, organizational policies and procedures. Responsible for providing a high level of quality service while cross-selling credit union products and services. Performs a variety of Sales and Service functions via telephone, email and live chat, in a call Center Environment. Must be able to work Saturday’s. Must be able to work minimal before or after hours for meetings/training, as needed.

• Provides prompt, friendly and accurate service to internal and external members.
• Delivers personalized service that focuses on individual member needs.
• Identify and offer products and services that will improve our member’s financial life.
• Perform member maintenance as required.
• Deliver problem solving solutions and perform research as needed.
• Provide technical solutions in support of Achieva’s electronic services.
• Accountable for meeting productivity, quality and sales goals.
• Professional and efficient communications with all departments promoting synergy.
• Maintains member confidentiality in all aspects of providing services to membership.
• Responsible for upholding all credit union ethical standards.
• Represents the credit union in a courteous and professional manner.
• Perform other essential job functions as required or assigned.

Education Required:

• High school diploma or GED

Experience Required (minimum 1 year):

• Financial institution experience
• Call center experience
• Sales experience
• Similar or related experience

Skills & Attributes Required:

• Bi-lingual in Spanish preferred
• Ability to identify & solve problems
• Basic to intermediate computer skills
• Microsoft Office products to include Outlook
• Windows based PC computer
• 10 key calculator
• Data entry 30-45 WPM
• Exceptional verbal & written communication skills
• Ability to multi-task
• Organizational skills
• Attention to detail
• Good interpersonal skills
• Professional demeanor
• Ability to work independently
• Self-utilization of resources
• Self-motivated
• Comfortable making decisions
• Ability to work in a fast paced environment

Benefits:

• Up to 18 paid days off in the first year
• Up to 12 paid holidays
• Health and dental insurance
• Life and disability insurance
• Excellent 401k program
• Tuition reimbursement
• Fitness reimbursement program
• Mobile device assistance program
• Free Achieva Checking Plus account

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

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