Job description

The Call Center Representative (Rep) will be responsible for general information and inbound sales calls at our client site, the Rockefeller Center attractions to include – Top of the Rock Observation Deck, The Rink, Rock Center Tour and The Rainbow Room. The SPS Call Center rep will also be responsible for supporting the client sales team on booking seasonal groups, correspondence with customers on changes to their ticket orders and booking ancillary revenue products across the Rockefeller Center attractions. Key Responsibilities: The Call Center Rep will act as a brand ambassador providing exceptional customer service and producing sales through all points of customer contact. Answer, respond to, and solve customer issues in a courteous and timely manner through the various telephone lines and e‐mail inboxes Support the client sales team with B2C prospects, register new B2C customers, book group bookings and answer client specific questions Handle inbound calls from customers who have questions about placing a new ticket order or editing existing orders for Top of the Rock, The Rink and The Rock Center Art and Architecture Tour  Troubleshoot and evaluate the needs of each customer to identify the best solution in the interest of providing an outstanding and personalized customer experience 2 Actively contribute new ideas to help develop and improve efficiencies in our operating procedures Perform additional tasks or duties as assigned by direct Supervisor About you:

High School diploma or equivalent Proficiency in Microsoft Office to include, Excel, Outlook, PowerPoint and Word Must be enthusiastic, willing to work in a fast‐paced environment, and handle a high volume of calls Experience in an in‐bound call center with focus on customer service Preferred to have experience with attraction ticketing systems and Vonage Call Center Software Must be able to speak, understand, read and write English, multi‐lingual is a plus Must be able to work weekends, holidays, and other shifts as necessary Critical Competencies for Success: Excellent interpersonal, verbal, and written communication skills Passion for working with people and providing outstanding customer service Takes initiative and is a proactive contributor always focused on continuous improvement Attention to the small details, ensuring quality and standards are never compromised Eager to be a part of a fast‐paced and dynamic work environment *Onsite presence is required for this position.

Job Types: Full-time, Temporary

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Application Question(s):

• What are your salary expectation for this position

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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