Job Summary:

Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed.

Essential Job Functions:

Answer large volume of calls promptly.

Screen all calls for urgency and handle all calls with confidence, compassion and efficiency.

Schedules patient appointments and diagnostic testing for all providers.

Collect and verify patient demographic information as well as verify insurance when appropriate.

Accurately records patient messages and routes them to the provider or appropriate team member.

Reviews and maintains provider's schedules according to practice guidelines to ensure patients are scheduled appropriately.

Qualifications:

High School Diploma.

Superior level of medical office experience and organizational skills.

Team player and the ability to multi-task.

Possess exceptional interpersonal skills and phone etiquette that demonstrates compassion and empathy with the practice’s patients

2 years medical office clerical is required.

Ability to accurately type 40 words per minute

In accordance with the New York State Department of Health (DOH) order that all hospitals and nursing homes “continuously require all covered personnel to be fully vaccinated against COVID-19.” Upon receipt of a conditional job offer, candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of job offer and must obtain any subsequent doses in accordance with the vaccine protocol. The order allows for limited medical exemptions with reasonable accommodations, consistent with applicable law.

Physical Demands: Must be able to sit for long periods of time, and must have manual dexterity to work computer systems and keyboard.