Job description

We are looking for a Call Center/Medical Records Representative in our clinical services department that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior and processing medical records request.

Call Center Representative / Medical Records Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Communicate directly with providers and clinic staff in order to facilitate resolutions for our patients
• Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage patients by taking the extra mile
• Meet personal/team qualitative and quantitative targets
• Track and identify barriers and issues as they arise
• Triage calls when necessary to determine the best level of care
• Process medical records in accordance with HIPAA guidelines and in a timely manner
• Other duties as assigned

Call Center Representative / Medical Records Requirements:

• Previous experience in a customer support role, preferred
• Previous experience with processing medical records, preferred
• Strong phone and verbal communication skills along with active listening
• Patient focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

*HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.

Final candidates will be asked to complete skills, reasoning, and personality assessments specific to the position to which they applied.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Boone, NC 28607: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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