Job description
- Answers, evaluates and routes incoming calls appropriately and timely.
- Schedules accurate appointments utilizing event codes and accurately utilizing auto search scheduling.
- Responds to general public, providing general clinic information.
- Utilizes the Medchat system (online chat through the company website) to assist patients with questions and appointment scheduling, maintaining prompt and professional service.
- Answers and responds to emergency calls according to established procedures.
- Communicate information with answering service and physician offices and understands and communicates physician call schedule.
- Places a high priority on and maintains strict confidentiality in all situations.
- Participates in professional development activities and maintains applicable professional affiliations and certifications as required.
- Attends and participates in required organizational meetings and committees as requested.
- Perform additional related duties as assigned.
Qualifications and Education Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, certification, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
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