Job description
Company Intro: At
American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview: AVP is looking for a Premium Services Counselor to join our Call Center Team! The Premium Services Counselor is responsible for assisting the patient with all aspects of the surgical process and pre-operative preparations in order to make the surgical experience as smooth as possible for the patient. The Counselor educates and counsels patients regarding their surgical options, including premium product offerings. They schedule surgery, makes all surgical appointments and act as a liaison between the office, surgical facility, patient and the referring physician. Responsibilities:
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview: AVP is looking for a Premium Services Counselor to join our Call Center Team! The Premium Services Counselor is responsible for assisting the patient with all aspects of the surgical process and pre-operative preparations in order to make the surgical experience as smooth as possible for the patient. The Counselor educates and counsels patients regarding their surgical options, including premium product offerings. They schedule surgery, makes all surgical appointments and act as a liaison between the office, surgical facility, patient and the referring physician. Responsibilities:
- Make phone calls to patients who call in to talk to a patient care counselor for cataract surgery or Yag Laser procedures.
- Build relationships with patients over the phone, and answer any questions they have pertaining to surgery.
- Educate patients regarding lens and technology options.
- Communicate with Premium Counselors in Clinic regarding any customer needs.
- Act as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations.
- Schedule any patient surgeries and pre- and post-operative appointments needed, using first available appts., including those with the patient’s referring physician, surgical facility, ophthalmologist or technician.
- Demonstrate thorough knowledge of company’s services and procedures, and communicate to patients in a way designed to earn patient’s trust and business
- Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery
- Contact any cancellations to reschedule surgery as soon as possible.
- Perform other tasks as assigned.
- High school diploma or equivalent; some college preferred.
- One year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred.
- Inside sales or customer service experience considered.
- Excellent communication and interpersonal skills.
- Effectively communicate value to patients.
- Well-organized, with strong attention to detail.
- Good problem solving skills.
- Demonstrated ability to meet deadlines.
- Must be assertive and able to work independently.
- Demonstrated computer literacy.
- Self-motivated overachiever with a strong desire to succeed.
- Ambition, high energy, and determination required.
- Must be comfortable discussing financial options if asked.
Your health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
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