Job description

We are seeking a Call Center Manager to join our team! You will be responsible for helping customers by providing product and service information in the plumbing service field. You will also be managing other customer service reps daily productivity and workflow

Responsibilities:

• Oversee existing customer service reps on a daily basis
• Handle reps weekly schedules , training and employee productivity
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve any incoming call issues
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous management experience in customer service, sales, or other related fields
• Experience with managing individuals , attendance , training
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Handle heavy email
• Plumbing Industry experience a must

Job Type: Full-time

Pay: $75,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We follow all CDC guidelines

Ability to commute/relocate:

• Carle Place, NY 11514: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 3 years (Preferred)
• Sales: 3 years (Preferred)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.