Remote Call Center Agent

SmartStop® is a growing organization with tremendous opportunities available. We offer competitive salaries and benefits along with enriching work environments. Ready to join the best team members in the industry? Apply today!

Job Duties:

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit

• Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone
• Work with existing customers by answering questions, taking payments and resolving concerns
• Make outbound calls to follow up on rental reservations
• Follow sales and service guidelines according to the type of call
• Meet personal/team qualitative and quantitative targets
• Perform duties assigned by Supervisor(s)

Skills and Qualifications:

• Customer centric
• Sales driven with a can do attitude
• Good computer skills
• Excellent verbal, phone, and email communication
• Ability to build relationships, (both internal and external)
• Good problem solving abilities.
• Multi-tasking is a must

Requirements:

• 1+ year(s) sales and/or customer service experience required
• Call Center experience is a plus
• Goal/quota centric mentality
• Strong phone and verbal communication skills along with the ability to listen
• Above average computer skills
• Customer focused and the ability to adapt to the customers’ needs
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Requirements to work from home:

This position is a remote position and we want to ensure you are set-up for success and are equipped with all the necessary tools to be successful. SmartStop will provide you with the following:

• Two Computer monitors
• Wired Keyboard
• Wired Mouse
• A headset to use for training and meetings that is/has:
  • USB
  • Dual ear
  • Noise-cancelling microphone

You will be required to supply the following:

Because you will be handling confidential client information, you must work from your home office. You cannot work in a public location (like a coffee shop or the library).

• Must have a work environment free of distractions
• Excellent Internet connectivity:
  • Internet access speeds of 25 Mbps upload and 10 Mbps download - the faster the better!
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• A quiet and distraction-free, secure place to work.

Additional Information:

• Full time with benefits
• 401 K with generous employer match
• PTO and holidays
• Availability to work weekends
• Internal promotional and career advancement opportunities