Job description
We are looking for someone who LOVES people and keeping a schedule running on time. Are time management and kind, clear communication your expertise? Do you love talking to people and problem solving? If you are a retention specialist, we are looking for you!Reporting to the studio manager you will use active listening skills to understand customer concerns and work to provide them with solutions. In this proactive support role, we expect you to be able to get in front of issues as soon as possible and give us feedback on how to improve client retention. You must have strong communication skills, as much of the job is spent talking to customers or employees face-to-face or over the phone. We will provide training on the products or services we offer so you can educate customers on the true value of our company.
Responsibilities
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Educate customers on the value of our services
- Provide internal feedback on how to improve client retention
- Assist with other administrative tasks as needed
- Experience in customer support or issue resolution
- Computer proficiency
- MS Office proficiency is a requirement
- Phone communication skills
- Hostess / Concierge experience a plus
- Effective written and verbal communication
- Ability to organize anything!
- Professional personal presentation
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