Job description
What would I be doing?:
What would it be like to work at this property?:
Belterra Park Gaming
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for cleaning of dining areas, tables and server areas; setting tables with dishes, napkins, silverware, glassware and condiments
Responsibilities:
- Deliver internal and external guest service the Pinnacle Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
- Guest interaction is a must. Explain product, ask questions and build positive relationships with the guests.
- Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, Server functions, and for being able to answer general questions regarding the property.
- Anticipate the guest’s needs and respond appropriately with a sense of urgency.
Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
Inform guests of restaurant specials, feature items and personal favorites.- Carry out duties with attention to detail, sanitation and safety.
- Ensure dining and serving areas are set up and maintained according to standard.
- Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees.
Attend pre-shift meeting to review/communicate information regarding service, VIG’s, specials, etc.
Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
Consistent attendance at company/restaurant training programs as they are scheduled.
Collect and accurately report tips at the end of the assigned shift.
Complete opening, closing and other side duties as assigned by the supervisors.
Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards.- Transport bus tubs and carts to dishwashing area.
- Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.
- Discretely clear individual settings from guest tables as each course is completed.
- Provide additional settings, utensils and condiments as needed or requested.
- Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
- Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
- Maintain a well-groomed, neat and clean appearance.
- Observe and apply Health Department regulations regarding food handling, storage and cleanliness of work environment.
- Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
- Perform all job functions in conjunction with the guidelines describes in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
- Perform other duties as assigned by management.
- Demonstrated ability to communicate effectively in English.
- Demonstrated ability to work in a high volume restaurant.
These skills and abilities are typically acquired through at least 2-months on-the-job training or experience directly related to the accountabilities specified.
What would it be like to work at this property?:
The truly unique entertainment complex,
Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230
What would it be like to be a Boyd Gaming Team Member?:
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
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