When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Business Process Improvement Analyst
Job Class: Human Services Program Representative 2
Agency: Human Services Dept

• Who May Apply: Open to all qualified job seekers
• Date Posted: 03/20/2023
• Closing Date: 04/03/2023
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Central Office / BHDH BIA Busn Integ & Align TM
• Work Shift: Day Shift
• Work Hours: 8:00am to 4:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $28.96 - $42.67 / hourly; $60,468 - $89,094 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

• Telework (Within Minnesota or Neighboring States) and Flexible Hours Options Are Available.

This position serves as a Business Process Improvement Analyst for the Aging and Disability Services (ADSA) and Behavioral Health, Housing and Support Services, Deaf and Hard of Hearing Services (BHDHA) administrations. Under administrative direction, the incumbent in this position works with state, county and tribal experts in the policy development, coordination, and streamlining of functions and processes that deliver long-term services and supports, housing and behavioral health programs and services for Minnesotans. This position is responsible for analyzing statutory requirements and developing clear business requirements (written documentation of “as is” systems requirements), as well as technical and policy-oriented educational materials, manuals and guidelines for long-term services and supports, housing and behavioral health programs and services necessary to educate/inform citizens, service providers and systems developers/implementers of process changes.

This position is also responsible for assisting in the development of legislative proposals to simplify business processes across multiple state and federal programs; thereby integrating the delivery of long-term services and supports, housing and behavioral health programs and services with other Human Services programs and services. This ultimately will result in the incumbent developing written business requirements documentation for the “to be” systems requirements.

Some responsibilities include, but not limited to:

• Provide necessary supports to enable effective implementation of technology-related (and increasingly, non-technology) projects to further the business goals of the two administrations.
• Following management direction, develop standardized business requirements documentation for all aspects of the delivery of long-term services and supports, housing and behavioral health programs and services using; industry standards and methods developed by the Business Solutions Office and the Architecture Domain Team (BADT); and using existing agency policies, procedures and processes.
• Simplify and normalize eligibility, enrollment, program administration and reporting processes and procedures.
• Collaborate with DHS Managers, business architecture, data architecture, and technical architecture teams to develop a canonical data structure associated with long-term services and supports, housing and behavioral health programs and services consistent with industry standards, the data structure associated with other DHS programs, and the human services systems and IT infrastructure environment.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Three (3) years professional working experience with long-term services and support for human services programs.

Experience must include:

• Project planning and operations experience that includes implementation of result-based management;
• Understanding of project management principles and continuous improvement tools and/or models;
• Understanding of public assistance programs, policies and delivery systems;
• Practical understanding of management information systems, such as: MAXIS, MMIS and SSIS;
• Policy development, program reviews and understand regarding human services programs.

• Bachelor’s Degree higher in social work, education, public health or related field may substitute for one (1) year of work experience.

**Master’s Degree higher in social work, education, public health or related field can substitute for two (2) years of work experience.

Preferred Qualifications

• Variety of experiences working effectively with others from different backgrounds and cultures;
• Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns;
• Ability to give presentations and facilitate discussions to solicit and explore diverse perspectives;
• Knowledge of long-term services and support, housing or behavioral health statutes, policy and legislation;
• Develop effective policy and program initiatives that cross program and agency boundaries;
• Demonstrate a high level of ability to work collaboratively across divisions, administrations, and in partnership with MN.IT@DHS and contractors.

Additional Requirements

• Minnesota Department of Human Services (DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.
• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Tom Gossett at tom.l.gossett@state.mn.us.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 62562, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dennis Stevenson at dennis.b.stevenson@state.mn.us.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.