Job description

Job Information

Industry
Computer

Work Experience
4-5 years

Remote Job

Job Description
This is a remote position.

Get To Know Us First!

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 85+ people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups. We have grown 1600% in the last one year. Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues. We have grown 1600% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley. We are a fully remote team

Careers - https://interface.zohorecruit.com/jobs/Join-interface

LinkedIn - https://www.linkedin.com/company/interface-ai/

Do You Make the Cut?

As a Senior Business Analyst, you will be responsible for:

• Act as an extended part of the customer organization to understand the knowledge and conversational needs for the virtual assistant.

• Create and maintain technical and solution documentation of the virtual assistants.

• Design conversations using organization best practices for the virtual assistants to be used in multiple channels.

• Participate in external and internal meetings and workshops aimed towards virtual assistant’s performance discussions and conversation improvements.

• Generate / Review required performance reports on daily, weekly and monthly schedules to external and internal teams

• Perform gap analysis and clearly differentiate between the configuration needed vs customization needed to deliver the complete solution on virtual assistants

• Perform hands-on building/configuring of the solution leveraging interface.ai platform and work with other cross-functional teams to implement the required solution extensions/customizations as needed

• Perform solution testing effort (UAT) to ensure solution works as designed and work with other cross functional teams to resolve any outstanding issues

• Perform / Manage the production cut-over process and ensure solution moves to production systems

• Post go-live, effectively transition the solution to Operations and play a key role in promoting solution adoption with operations and customer teams during stabilization phase

• Coach / mentor junior Business Analysts

Requirements

• Extremely self-motivated

• Ability to learn quickly

• Growth Mindset

• Emotional Maturity

• Passionate about the possibilities at the intersection of AI + Banking

• Worked in a startup of 5 to 30 employees

• Think like an engineer, empathize like an end-user

• Should have exceptional writing and editing skills in English.

• Should have a minimum of 3 -7 years’ experience from a tier 2 engineering college, from electrical, Computer science or Information technology, mandatory

• MBA is good to have, but not mandatory

• Should have excellent analytical skills and critical thinking ability

• Have thirst for knowledge and a love of research

• Previous work experience in a chatbot space is a huge plus

Benefits

• Remote First Policy

• Comprehensive Insurance Policy

• A chance to have a big impact early in your career

Job Type: Full-time

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