Main Function

Responsible for partnering with business units, IT Applications, and vendors in the design, development, and enhancement of software applications. This position is responsible for delivering quality software applications to business units, documenting and refining operational processes, understanding product and/or service strategy, stakeholder needs, as well as developing detailed business requirements and supporting application development and deployment. Leads and/or participates in critical phases of software development lifecycle and is responsible for the design, testing, training, implementation and communication with internal and external stakeholders.

Outline of Responsibilities

• Develops detailed requirement specifications, designs application interfaces, workflow and documentation. Leads the development of new or enhancements of existing software products utilizing facilitation skills, interviews, business and market research to develop detail requirements.
• Acts as a liaison between business users and IT. Responsible for the definition, documentation, and execution of strategy, plans, and test cases for system, integration, and user acceptance testing.
• Conducts root cause analysis of problems and identifies, analyzes, documents, and helps facilitate the correction of defects in the software at any point in the product lifecycle.
• Works with business units to analyze gaps between current application and the desired state, evaluating and implementing improvements to software products.
• Supports the Project Manager with project planning, tracking, status reporting, issue management, escalation, resolution, and change control.
• Works with business units to support application launch and rollout activities. Assists with the development of user manuals and training, conducts internal communication of planned changes for customer support, marketing, and other internal stakeholders.
• Contributes to the establishment of, and compliance with the software development methodology, standards, procedures, practices and goals.
• Other duties as assigned.

Qualifications

Minimum 5 years of experience in business and systems analysis in a software product development environment, including understanding of Software Development Life Cycle (SDLC) and project management methodologies required. Bachelor’s degree preferred; emphasis in Information Technology or Business Analysis preferred. Demonstrated strength in requirements analysis and use case development. Experience analyzing business systems to identify user needs, document requirements, and address operation/process issues/improvements to accomplish business objectives, as well as experience of manual testing including creating an implementation document, test strategy, coordinating testing with end user’s. Ability to understand concepts governing relational database structures, use reporting/query tools, and construct SQL statements. Exhibits strong problem solving and facilitation skills. Strong customer service orientation for both internal and external stakeholders. Excellent influencing and consultative skills, including the ability to get results through others who do not report to them. Excellent listening, verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Weekly presence in an IHA office is required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

We offer a competitive compensation package, including excellent benefits. Qualified candidates must apply online: Click here to apply https://www.team-iha.org/our-association/employment-opportunities