Job description
Build Your Career and Future at Wynne.
Job Summary:
The Business Analyst/Implementation specialist is tasked with translating customer needs into technical requirements, gathering and compiling customer business needs as specifications and identifying test cases, assisting with data management, system configuration and customer training as required on a consultancy basis.
The ideal candidate will have a good knowledge of the industry & business processes and be able to interface with both technical and non-technical stakeholders. A successful candidate must be effective in understanding customers’ goals and challenges and be able to communicate clearly and effectively in written and spoken formats.
A strong knowledge of ERP and Rental software, ideally RentalMan, is necessary as is a willingness to learn new products, processes, and skills.
Job Description:
KEY RESPONSIBILITIES
- Work with customers to clearly document software implementation requirements and system gaps following discovery sessions
- Configure software based on discovery sessions, perform data uploads, test system based on customer business processes
- Create training agendas, conduct customer trainings and system functionality workshops
- Ensure successful implementation from discovery sessions thru go-live
- Work within a cross functional team to deliver high quality product to customers.
- Ensure that all documentation is clear, well written and well presented.
- Generate system modification specifications and test cases
- Work closely with the development teams to ensure that system modification and bug solutions are comprehensive.
- Provide support to team members, customers and other departments as directed on an ad hoc basis.
EDUCATION AND WORK EXPERIENCE
- A minimum of two (2) years experience with ERP and Rental Software (preferably RentalMan).
- Previous experience in software implementation or comparable relevant role.
- Previous experience in a technical role is preferred.
KEY SKILLS AND COMPETENCIES
- Strong critical thinking and problem-solving skills are required.
- Good technical skills and understanding of software development cycles.
- Good command of written English is mandatory, other languages would be beneficial.
- A good understanding of Waterfall and Agile processes would be beneficial.
- The ability to clearly communicate with both technical and non-technical stakeholders is essential.
- Self-motivated, team player with the ability to prioritize and manage own workload and deliver to strict deadlines.
- A desire to learn and develop own skills would be an advantage.
TRAVEL
- Travel at times may be required up to 20%, however on average travel will typically be lower.
Worker Type:
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