Job description

Location: Attleboro, MA

Job Title: Budtender

Department: Retail

Supervisor:

Dispensary General Manager

Type of Position:

⃞ Full-time

Full time hour expectation:

30-40 hours weekly

____________________

⃞ Exempt Employee

X Non-Exempt Employee

Overview of Position

The dispensary Budtender will be responsible for hosting and conducting Adult-Use transactions within the designated TERPS retail location. All retail Budtenders will attend a week long training course hosted by the TERPS Training Administrator prior to conducting any customer facing transactions. Consistent cannabis education development and quality customer service are essential responsibilities for all Budtenders.

Upon completion of the training course, Budtenders will be able to assist customers on the sales floor and execute cannabis transactions from start to finish. They will be expected to verify customer ID cards, answer questions regarding cannabis product information, safe consumption and general use. Cash handling skills as well as developing an understanding of Massachusetts state Adult-Use rules and regulations will be a daily responsibility. The role and responsibilities of all Budtenders will be overseen by the dispensary General Manager and their leadership team.

Objective

Budtenders will utilize the approved educational tools and training to assist customers in their cannabis product selection. Good listening skills are an important characteristic of all retail employees, you will be responsible for understanding the customers needs and guide them to an appropriate product selection. Budtenders will use the consultation time with customers to inform them of necessary compliance regulations that impact their purchase, transport, storage and use of the cannabis products. Since cannabis is a highly regulated industry, it is essential that Budtenders distribute products to customers correctly and in a compliant manner. This includes the exchange of payment and application of the appropriate packaging to conclude the transaction. Employee and customer safety is an imperative element to the TERPS business model, it is up to all retail staff members to apply appropriate response and action to all dispensary customer interactions.

Primary Tasks and Responsibilities

• Develop a comprehensive knowledge of cannabis relating to Adult-Use customers
• Correct application of SOPs to ensure retail regulatory compliance
• Understand the importance of proper identification, general confidentiality and privacy
• Execute safe cannabis handling and storage practices
• Practice proper anti-diversion tactics
• Hold safety and security to a high standard
• Maintain correct cannabis product inventory and point-of-sale records
• Retain knowledge of the products we carry within the dispensary
• Maintain a daily cash drawer
• Attend and apply tools obtained through the select Responsible Vendor Training Program
• Complete 8 hours of annual training via the TERPS training courses
• Maintain heightened cleanliness throughout the dispensary/ understand the importance of personal hygiene while present at work
• Maintain a friendly and positive demeanor while interacting with customers
• Provide above and beyond customer service for all TERPS patrons

Qualifications

• At least 21 years of age and legally authorized to work in the US
• Ability to adapt to frequent and essential business changes
• Experience with customer service and cash handling preferred
• Excellent listening and organizational skills
• Ability to effectively communicate with customers, fellow employees and managers
• A desire to help others, people-oriented, team-oriented perspectives within the workplace
• Must be a reliable and dependable applicant
• Ability to quickly learn procedures and acquire cannabis product knowledge
• Heightened attention to detail
• Ability to have a flexible schedule, open availability required (nights, weekends, holidays)
• Ability to remain calm and organized in high-volume sales scenarios

Physical Qualifications

• Ability to work in person, non-remote position
• Ability to stand for long periods of time (10 hour shifts) and lift up to 30 lbs
• Bending and crouching will be a repetitive movement on the sales floor
• Ability to utilize a computer (POS system, email, etc) and other necessary technology (printers, copy machines, barcode scanners, etc) to complete sales related tasks

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Terps follows any COVID related mandates issued by the city of Attleboro and the Commonwealth of Massachusetts and takes every precaution to ensure all personnel and customers are safe.

Application Question(s):

• Are you 21 years of age or older?
• Do you foresee any issues passing a MASS ICORI background check?
• Do you have availability to work weekdays, weekends and holidays?

Education:

• High school or equivalent (Preferred)

Work Location: One location

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