Job Purpose

The Fairfield Inn & Suites by Marriott Charlotte Uptown is seeking a Breakfast Attendant. The purpose of the Breakfast Attendant is to prepare and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction.

Essential Job Functions

• Ensure guest satisfaction through dining room cleanliness and attention to guests’ needs.
• Thoroughly and correctly sets up the assigned work station prior to opening and cleans station at end of shift according to Auro and Franchisors operational policies and standards to ensure guest comfort and satisfaction.
• Completes all necessary side-work as per breakfast schedule.
• Knowledgeable about all food items, their garnish, contents and preparation methods.
• Answers guest’s questions regarding such with confidence and accuracy.
• Is aware of all daily food items and beverages.
• Greets guests promptly at table.
• Check all food items prior to serving to insure that appearance, temperature and portions are correct.
• Serve breakfast promptly according to service standards. Returns as appropriate to ensure all of guests' needs are being met.
• Pre-busses and busses all tables as per brand standards and prepares for future guests.
• Notifies manager of all food and beverage supplies needed to ensure efficient operation of breakfast.
• Has working knowledge of property and all facilities to respond to guest questions effectively.
• Possess a strong knowledge of service standards and etiquette.
• Learns guest’s names and uses them to address them. Remembers regular guests’ favorite food items.
• Must be available for the early morning breakfast shift.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.