Job description
Job Details:
- This position is a leader of the branch administration team.
- They are in charge of providing assistance and training in processes such as invoicing, accounts payable, payment application, etc on a day to day basis.
- This position serves as the primary resource to employees and customers as it relates to billing and general administration, while maintaining confidentiality at all times and with a high level of professionalism, tact and diplomacy.
- Serves as branch administration expert
- Trains and offers assistance to Branch Administrators at site.
- Serves as a go-to member in the accounts payable function.
- Assists in payroll processing.
- May assist in special projects for the Operations Manager.
- Works with customer service to enter pricing and ensure all orders are being processed through billing.
- Updates account billing information for invoice frequency and special billing instructions.
- Works with other departments to assist with customer service, night clerk functions.
- Works with customers regarding billing issues, questions and complaints.
- Assists in any other administrative task as assigned.
- At least 3 years’ experience as Branch Administrator
- Ability to understand and provide instructions furnished in written, oral or diagram form.
- Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
- Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
- Ability to work independently and manage pressure to meet deadlines.
- Basic computer literacy including email and internet skills.
- Ability to perform basic math functions.
- Ability to work in a fast paced environment
- Highly detail oriented
- Ability to learn operating procedures quickly and be able to execute consistently up to standard
- Must have High School Diploma or Equivalent
- Minimum customer service/offer experience preferred
- Must be able to operate in a drug-free workplace
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