Job description
Job Summary:
Essential Duties & Responsibilities:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Some physical demands are:
Work Environment
The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Summary:
Interact with customers to provide information in response to inquiries about products and services, process orders and handle and resolve complaints. Responsible for fielding all nutrition and supplement questions as needed.
Interact with customers to provide information in response to inquiries about products and services, process orders and handle and resolve complaints. Responsible for fielding all nutrition and supplement questions as needed.
Essential Duties & Responsibilities:
Essential Duties and Responsibilities
Qualifications, Knowledge, Skills & Abilities:
- Explains tasks to fellow employees and assists in the solution of problems.
- Receives customers' requests by telephone, mail or e-mail, analyzes requests, make necessary corrections to records or adjusts errors accordingly.
- Provides information requested or ascertains who can best provide the information and routes the request to the proper person.
- Searches Company records under ZIP code, name, and account number, etc…
- Traces status of orders through any system available.
- Resolves customer questions related to orders, takes orders as needed.
- Maintains liaison with other departments for order completion.
- Writes up order e-mails or mails requested paperwork, price quotations and similar data to customer, as required.
- Responds to customers' requests via telephone, mail or e-mail as necessary. Each business day must conclude with all issues resolved to the best of our ability.
- Contacts customers to ascertain data omitted on orders.
- Has working knowledge of product line, prices, delivery time, various marketing promotional services, and similar data as required.
- Has an advanced understanding of nutrition and the benefits
- Prepares and forwards preliminary paperwork to Returns and/or Replacements on problem orders and gifts not received.
Qualifications and Requirements:
- One (1) year experience in customer service.
- Excellent written and verbal communication skills.
- Pleasant telephone voice/manner
- Ability to operate simple office equipment sufficiently to perform the job.
- Ability to adequately compose correspondence.
- Ability to work independently.
- Proficient with Microsoft Office and possess basic computer skills
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Some physical demands are:
- Sitting for extended periods.
- Frequent typing and viewing of computer screens.
- Frequent use of hands and fingers with machines, such as computers, fax machines, scanners, and telephones.
- Frequent hearing, listening, and speaking by telephone and in person.
- Frequent standing, walking, reaching with hands and arms, and stooping or bending.
- Frequent
Work Environment
The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work indoors in temperature-controlled environment
- The noise level is usually moderate
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