Box Office Manager| Mullins Center (UMass-Amherst)
Full Time
Amherst, MA 01003
Posted
Job description
Oak View Group:
Strengthened by our Differences. United to Make a Difference.:
Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.
Overview:
The
Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and he management of all aspects of customer service related to internal and external customers.
Responsibilities:
- Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
- Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
- Works with Event Manager to insure efficient and effective ticket on-sales as well as patron satisfaction during events.
- Works with contracted ticketing provider to insure proper internal operation of the computerized ticketing system. Also insure all outlet and phone sales for the building are handled correctly.
- Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
- Manage all information being sent and posted through ticketing system
- Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
- Hires, trains, and schedules ticket tellers. Sells tickets and supervises will-call for events.
- Plan, direct, and evaluate the work of Box Office staff; implementing evaluations and corrective actions as needed
- Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
- Update and relay all box-office related event information to each department and client
- Investigate and resolve ticket-related issues
- Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
- Work with sales and marketing departments to set up various ticket discounts and promotions
- Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
- Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
- Management of all aspects of customer service as it relates to both internal and external customers, enforcing customer service principles and corporate initiatives
- Direct the creation and control of fiscal budget for the Box Office department
- Develop and implement comprehensive ticket sales programs
- Establish and maintain effective working relationships with internal/external customers
- Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
- Exercise confidentiality and integrity upon handling personal and financial customer information
- Other duties as deemed necessary or as directed
- Bachelors Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
- Minimum of 3 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
- Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
- Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
- Familiarity with Paciolan ticketing software
- Knowledge of principles of budget preparation and control
- Communicate clearly and concisely, both orally and in writing
- Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator
- Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
Strengthened by our Differences. United to Make a Difference.:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Vaccination Statement:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
EEO:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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