Performance Optimal Health has always been ahead of its time. The Performance Optimal Health brand is achieved via whole body health through a balance of exercise, nutrition, recovery, and stress management – the Four Pillars of Optimal Health. We are an innovative health care company with a holistic approach to health and wellbeing. Our team of specialists work in synergy to help our clients achieve the right balance. We empower our clients to live better.

As the organization continues to scale, we are looking to bring aboard an Patient Advocate / Billing Specialist within our Revenue Cycle / Business Administration Team. We are seeking a passionate, client service focused, positive, and hard-working individual with a love for wellness and an excitement for Performance Optimal Health. This position includes, but is not limited to investigating, communicating, and resolving customer inquiries in a timely, effective manner.

Cornerstones

Performance Optimal Health is driven by five main cornerstones that are ever present and inform all actions and decisions regarding how we scale, what direction our business takes, and how we conduct ourselves

• We care from the core
• We sweat the small stuff
• We are teachers & scholars
• We take ownership
• We huddle

Key Areas of Ownership (But not limited to)

• One of the primary contacts for responding to all patient billing inquiries
• Generate and mail statements based on cadence of the organization
• Send balance reminders for 30-day, 60-day, and Final Notices
• Work accounts receivables for both outstanding patient (and insurance) responsibility, this includes working denials, timely follow-up, and looping in patients
• Determine and take appropriate action for delinquency and nonpayment of accounts
• Maintain and assure compliance for accounts on payment plans, full balance, and self-pay
• Investigate, communicate, and resolve customer inquiries, communicating with management regarding difficult collection issues
• Maintains up to date information for patient accounts including correct demographic, authorization, and insurance carrier information
• Attends training classes or webinars as directed as well as company and department meetings as required
• Maintain accurate and detailed documentation
• Performs other related duties as assigned

Requirements

• High School Diploma (Associates Degree is a bonus)
• At least one to two years of experience in a related position
• Strong verbal and written communication skills
• Highly proficient with Microsoft excel
• Strong technical skills
• Ability to maintain confidentiality and professionalism
• Strong customer service skills
• High degree of accuracy and attention to detail
• Excellent client service and professional demeanor in communicating with staff members at all levels throughout the institution, as well as with vendors and others

Benefits

• Competitive Pay based on experience.
• Medical/Dental/Vision
• 401K (& Match)
• Access to facilities at all locations
• Internal and External Discounts
• Annual continuing education allocations
• Huge growth potential within the organization
• Mentorship

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.