Billing Coordinator

Summary:
Responsible for overseeing all inbound orders for extended warranties and ensuring they are processed for proper billing. Requires frequent communication and coordination with distributors, operations teams, sales reps, and service vendors to resolve billing issues. This role is critical to the smooth operation of the services business and the positive experience of our customers and resellers. The individual in this role will also be tasked with finding opportunities for efficiency in the process and implementing improved methods of working cross-departmentally.

Responsibilities:
• Run reports daily to track inbound warranty orders, ongoing open orders, registered orders, and invoiced orders
• Identify any causes for billing or contract registration delay, identify team or party who has that information, and work to gather correction and submit to the right party for course correction; this will involve coordinating with multiple internal cross-functional teams, external customers (distribution & reseller partners), 3rd party underwriters, and 3rd party service fulfillment parties on issue resolution
• Serve as the primary point of contact for the sales team on warranty billing operation, managing the process flow illustrations and presenting on status when needed
• Serve as lead of Indoor LED Warranty Contract list; collaborating with our install team to ensure warranties are registered at the time of installation
• Communicate with our
• Process billing when relevant
• Make suggestions for process improvements and opportunities for efficiency
• Report out on weekly status of orders and risks to the business that may arise due to backlogs

Requirements:
• Bachelors Degree

• 3+ Years’ experience

• Strong collaboration and communication skills to be able to engage laterally across the organization and externally with partners and customers
• Ability to diagnose problems – this includes digesting large amounts of data and, with a quick, keen eye, being able to identify errors and paths to resolution. We need a team member who can make the puzzle pieces fit together!
• Independent & tenacious problem solver – an ability follow up and follow through on tasks without prompting from others
• Proficient in Excel, including use of pivot tables and Macros
• Experience with SAP and Salesforce a plus
• Highly organized and detail-oriented, ability to manage a variety of pending tasks with organized tracking documentation
• Ability to prioritize tasks and treat critical matters with a sense of urgency

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.