Why Work for Us?

Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.

• 401K with Employer Match
• Company Paid Dental, Vision, Life and Medical up to 100%
• Paid Sick Leave
• Chance for VISA sponsoring

Position Summary

Responsible for overseeing all inbound orders for extended warranties and ensuring they are processed for proper billing. Requires frequent communication and coordination with distributors, operations teams, sales reps, and service vendors to resolve billing issues. This role is critical to the smooth operation of the services business and the positive experience of our customers and resellers. The individual in this role will also be tasked with finding opportunities for efficiency in the process and implementing improved methods of working cross-departmentally.

Essential Duties

• Run reports daily to track inbound warranty orders, ongoing open orders, registered orders, and invoiced orders
• Identify any causes for billing or contract registration delay, identify team or party who has that information, and work to gather correction and submit to the right party for course correction; this will involve coordinating with multiple internal cross-functional teams, external customers (distribution & reseller partners), 3rd party underwriters, and 3rd party service fulfillment parties on issue resolution
• Serve as the primary point of contact for the sales team on warranty billing operation, managing the process flow illustrations and presenting on status when needed
• Serve as lead of Indoor LED Warranty Contract list; collaborating with our install team to ensure warranties are registered at the time of installation
• Communicate with our
• Process billing when relevant
• Make suggestions for process improvements and opportunities for efficiency
• Report out on weekly status of orders and risks to the business that may arise due to backlogs

Necessary Skills / Attributes

• Strong collaboration and communication skills to be able to engage laterally across the organization and externally with partners and customers
• Ability to diagnose problems – this includes digesting large amounts of data and, with a quick, keen eye, being able to identify errors and paths to resolution. We need a team member who can make the puzzle pieces fit together!
• Independent & tenacious problem solver – an ability follow up and follow through on tasks without prompting from others
• Proficient in Excel, including use of pivot tables and Macros
• Experience with SAP and Salesforce a plus
• Highly organized and detail-oriented, ability to manage a variety of pending tasks with organized tracking documentation
• Ability to prioritize tasks and treat critical matters with a sense of urgency


BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.