Job description

POSITION OVERVIEW:

Take inbound calls and assist patients and insurance companies in resolving patient account issues and inquiries. Must be bilingual in Spanish/English**

RESPONSIBILITIES:

• Ability to ascertain correct demographic and insurance data and updates.
• Processing payments, setting up payment plans, answering account questions, researching account issues and collecting unpaid debt
• Assists patients and insurance companies to resolve patient account issues and inquiries.
• Review insurance, EOBs, and patient responsibilities with patients and conducting financial investigations as necessary.
• Responsible for collection and processing of patient correspondence and payments.

PROFESSIONAL EXPERIENCE:

• Must be bilingual in Spanish/English
• Must have patient accounts experience
• Knowledge of revenue cycle processes from front desk registration through insurance adjudication.
• Detailed understanding on how to read and interpret EOB's and denials from all insurance carriers including the financial components such as co-pays, deductibles, co-insurance.
• Excellent systems experience and acuity whether EMR and Billing/Collection Systems.
• Ability to coordinate communication with service providers to resolve patient account issues
• Demonstrate proficiency in Microsoft Office Suite, including Word and Excel
• Experience level: 3+ years.

About CaduceusHealth:

CaduceusHealth has partnered with athenahealth, offering fully outsourced clinical and revenue cycle solutions to large healthcare networks. Jersey City, New Jersey-based CaduceusHealth, has over 200 employees in 38 states, supporting over 4,500 providers in 400 medical practices on the athenahealth platform. “We bring clarity and efficiency to healthcare business operations to heighten the value of the provider and patient healthcare experiences,” said James Bonomo, CEO of CaduceusHealth.

CaduceusHealth offers a competitive compensation and benefits package, including health and dental, vision, 401K plan, generous PTO, and business casual dress.

At CaduceusHealth, we are committed to equal employment opportunity. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Have you worked as a patient accounts specialist/rep before?

Experience:

• Patient service: 4 years (Required)

Language:

• Spanish (Required)

Work Location: Remote

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