Job description

Our Associates Celebrate Lives. We Celebrate our Associates.

We are a Certified Great Place to Work! 90% of the employees surveyed said "My work has special meaning: This is not just a job."

This is not just a job. It is a meaningful career in sales that make a difference in the lives of people we serve while providing you an opportunity you will love.

Open doors you never realized existed. We’ll change everything you ever might have thought about working in the funeral services industry. This isn’t your typical job. But we’re not your typical company, either.

Our Family Service Counselors (FSC) (Inside Sales Professionals) report to the Sales Manager and is accountable for serving client families, making at need cemetery arrangements, and selling pre-need arrangements. We pride ourselves on exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. The sales counselor assists in growing market share selling pre-need protection and services to referred families.

We serve our client families in a professional, caring and timely manner and establishes strong relationships with each family. Follow up and generation of referrals from client families are integral to success and results in strong service and relationships with families. The counselor also develops community relations and networks in the community.

Specific Responsibilities

• Consistently build relationships and work cooperatively with the sales and operations staff.
• Collaboration and teamwork (with sales counselors, sales manager and other members of funeral home and/or cemetery staff) results in seamless, high quality service to ensure customer satisfaction.
• Provides the highest and most respectful level of care by completing all aspects of the arrangement – before, during and after.

40 % Lead Generation: Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards.

• Holds self-accountable for prospecting a minimum of 1-2 hours every day
• Obtains referrals from families served by the location by following up through visits with families after the service
• Networks and builds community and civic relationships
• Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

40 % Build Relationships with Families: Consistently builds strong business with client families and the community.

• Establishes and maintains strong business relationships with families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Supports families in time of grief with acts of kindness
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

20 % Teamwork: Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff.

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and/or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and/or sales
• Sets arrangement continuation visits within two to three days after the service
• Shares family concerns with rest of the SCI team

Job Type: Full-time

Pay: $1.00 - $2.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Des Plaines, IL 60016: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Language:

• Korean (Required)

License/Certification:

• Life Insurance License (Preferred)
• Driver's License (Required)

Work Location: In person

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