We are looking for a great match!

We could be a great match for you if: You love to help others. You have a great phone voice and know your way around a computer. You are a flexible team player!

If this describes you, we encourage you to apply.

Call Center Representative

For the time being, interviews are conducted through Zoom.

We are hiring for Full Time and Part Time - 1st/2nd/3rd shifts available

We typically train at 9:30 am - 6:00 pm for 3 weeks before going to your regular schedule

Our hiring rate of pay is $14.00 / hour

Here's what our Call Center Representatives do:
Our Call Center Representatives are the liaison between our company and its current and
potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues,
complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

The essential duties of our Call Center Representatives

• Obtain customer information by answering telephone calls, interviewing callers and verifying
  information.
• Follow detailed scripts and fill out forms while talking to customers.
• Document all necessary and needed information.
• Follow all required processes and procedures.
• Attend and successfully complete required Call Center training.

These are the Skills and Qualifications we look for in Great Call Center Representatives

• Demonstrated verbal and written communication skills, specifically: spelling, grammar and diction, in English and Spanish.
• Use professional phone voice communicating customer care and concern.
• Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
• Demonstrated accurate and fast typing skills.
• Use PC/computer skills in the Microsoft Windows environment.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Minimum of a High School Diploma or GED and be 18 years of age.

Preferred:

• Six months minimum of past customer-service experience
• Consistent work history

COVID-19 considerations:
To keep our employees safe, we provide hand sanitizer and sanitizing wipes, as well as requiring
a mask to be worn at all times in the office. We are also allowing our staff to work remotely on
a temporary basis.

Account, Answering, Contact, Client, Communication, Computer, Database, Detail, Office, Organized, Phone, Requests, Scheduling, Service, Solutions, Team, Training, Verbal, Representative, Agent, Professional, Call Center, Contact Center, Telecommunications, Remote, Office, Customer Service, Customers, service, receptionist, mobile, data entry,

Spanish, Bilingual, English