Job description
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The Role…
This position will be responsible for providing quality service to all guests and members who come to Soho House. Supporting the management team as needed.
- Conducting the Bell service activities such as luggage service upon guest's arrival and departure, luggage storage, massage service fax delivery, parcel and mail hand-over, information service, and other related tasks
- Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any
- Extend warm welcome and appreciation to every guest/patron at any customer approaching by greeting
- Rooming the guest in a professional way, which includes addressing the guest by name, holding the lift for the guest and extending hotel introduction to the guest, etc
- Having knowledge in relating to hotel products, events, and promotion, playing the role of salesmanship by doing an effort to sell the hotel at each customer contact, to maximize the hotel revenue
- Assisting to arrange the transportation for a guest
- Being responsible for the cleanliness of the counter and the surrounding environment
- Maintain professional image while on duty with well grooming hygiene and prescribed uniform
- Performs other duties as assigned by supervisor/manager
Essential Requirements/Skills/Qualifications:
- Strong verbal communication skills
- Flexible schedule
- Ability to understand and follow written and verbal instructions
- Detail oriented
- Ability to multitask and work in a fast paced environment
Physical Requirements:
- Must be able to seize, grasp, turn and hold objects with hands
- Must be able to work on your feet for at least 8 hours
- Fast paced movements are required to go from one part of the Club/Hotel to others
- Must be able to move, pull, carry or lift at least 50 pounds
- Occasionally kneel, bend, crouch and climb as required
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
The Soho Perks…
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Employee Assistance Program
- Pet Insurance
- Auto & Home Insurance
- Generous Paid Vacation
- Paid Holidays, Sick Days, Bereavement Pay, Personal Days and Paid Volunteer Days
- Parental Leave
- Career Development: Soho House can progress your career internationally.
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- The Fun Stuff…
Team Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Cowshed Retail Discounts
- Team Member Screenings
- Soho House & Co. Friends Membership
- Cowshed & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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