Job description

As a Bartender, you ensure consistent drink quality by preparing orders in a short period of time and in accordance with recipes and guidelines established by the Food and Beverage department. You will also maintain a clean, sanitary, and safe work area in a fast paced environment, while providing superior guest service.
Ask for ID from any guests that appear to be under the age of 30
Accurately prepare drinks, according to established company recipes and presentation
The ability to free pour a ¼ oz., ½ oz., ¾ oz., 1 oz., 1-1/4 oz., 1-1/2 oz and 1-3/4 oz. shots with consistent proficiency
Ask if the guest has ever been to an Arooga’s before
Takes drink orders, suggesting specialty drinks, non-alcoholic beverages, soft drinks, etc.and delivers them promptly and accurately to each guest
Offers every guest a menu
Explains Arooga’s versus regular restaurants
Asks the required wing questions
Responsible beverage service
Suggests an appetizer and delivers it promptly (if ordered)
Suggests add-on sides, salads, and soups
Knows Arooga’s menu thoroughly and accurately, answers any questions a guest might have about menu items and preparation options
Checks back with the guests within two (2) minutes to make sure everything is prepared to their satisfaction. At lunch – check back, check down
Without being intrusive, observes when drinks need to be refilled or dishes need to be cleared
Enters all food and drink items at the POS station, ensuring all items are entered accurately
Presents the check and picks up the payment in a timely fashion. Makes correct change and/or completes the proper charge card procedure
Pre-bus bar by clearing all food items
Resolves any guest complaints immediately unless a Manager is required to assist with a guest. Exercises judgment in the most appropriate way to satisfy the guest and recover flawlessly
Advises the Manager immediately of any guest complaints and how the issue was resolved.
Observes other bar stations and service bar printer and pitches in when needed
Completes any other duties assigned by a Manager
Weekend, evening and holiday work is required

Excellent interpersonal skills
Knowledge of all standard liquor, wine and beer products offered by Arooga’s
Knowledge of drink recipes and presentation
Good reading, writing, and verbal communication skills required
Ability to exercise good judgment when dealing with problem resolution
Ability to anticipate guests’ needs
Attention to detail
Knowledge of and ability to use the POS station quickly and accurately
Ability to respond in emergency situations to avoid imminent dangers to self and others
Successfully completes and passes the RAMP Certification program
Be able to find or have a reliable source of transportation

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