Job description
Springhill Suites Paso Robles Hotel by Marriott® is looking for Banquet Captain to joint the Team. The Banquet Captain will directly supervise catered events and will be involved in all aspects of the events that include planning, set-up, execution and tear down. The Banquet Captain will also work closely with the host throughout the event to ensure the highest guest satisfaction possible.
- Prepare assignments for staff assigned to each event. Includes assignments for each portion of the work shift; including set-up, reception, event tear-down, and side work.
- Conduct lineups with the staff at the start of each shift. Inspect uniforms, review assignments, and steps of service for each event.
- Greet host (on-site contact) for assigned event(s) and stay in contact throughout the event(s).
- Work closely with Director of Food & Beverage, Assistant Director of Food and Beverage, and Event Coordinator to plan all events.
- Supervise Uniform Control. Record uniforms issued to staff and ensure the uniforms are returned.
- Ensure front and back of the house are maintained in a clean and orderly fashion.
- Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
- Prepares Captain’s Reports detailing the function and comments of the Host (on-site contact).
- Promotes and maintains friendly, cheerful, and courteous demeanor at all times while providing the highest level of customer service to all guests.
- Determines when a guest should not be served additional alcoholic beverages in accordance with policies.
- Adhere to food safety requirements.
- Uses a cash register or point of sale system as needed.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or security of all unusual events, circumstances, missing items or alleged thefts.
- Performs other job related duties as assigned.
- Attends all staff meetings as required by management.
- Implements and maintains policies and procedures.
- Maintains close communication and works cooperatively with Director of Food & Beverage, the rest of the Administrative team, and co-workers to ensure consistency of services and the highest quality of operation.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Experience
Required- Knowledge/Education/Experience: • High School equivalency required; college coursework preferred • Minimum of two years supervisory experience required in a Food and Beverage establishment • Possess a basic knowledge of food and beverage preparation, service standards, guest relations etiquette • Prior experience as a food server and bartender in a fine dining restaurant preferred • Prior experience in banquets operations required
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