Job description

New Accounts Teller and Proof

Job Description

Individual:Accountable to: SVP or Retail Deposit Operations ManagerEx/Non-Ex (salary/hourly): HourlySupervises: N/A

Work schedule: 40 hours per week per schedule needs40% New account administration40% Teller and customer service tasks10% Online banking functions10% General tasks

Organization’s Mission: CNB has an organizational mission to “help customers find financial solutions for life, and serving our communities as a trusted neighbor.” Represent CNB by delivering exceptional customer service by building rapport and trust combined with accurate and timely processing of customer transactions. Support the fulfillment of the organization’s mission and goals.

Essential Functions: Core

• Open and close bank per bank procedures
• Customer education on new deposit accounts offered
• Open, close and maintain customers accounts:
• Checking
• Savings
• Business
• Certificates of Deposit (CD)
• IRAs
• Safe Deposit Boxes
• Online banking: set up and trouble shooting
• Receive and process checking and savings deposits:
• Verify cash and checks.
• Examine signatures on a negotiable instrument for an authorized endorsement
• Detail to ID verification
• Cash checks and process withdrawals:
• Detail to cash availability
• ID verification
• Accept payments on various types of accounts:
• Loans
• Visa credit card
• Miscellaneous accounts
• Process loan advances
• Assist in cash, teller and bank audits:
• Buy and sell cash currency from vault
• Balance daily drawer
• Ensure teller drawer cash limits are not exceeded
• ATM
• Process cash advances

New Accounts Teller and Proof

Job Description

• Redeem U.S. savings bonds
• Balance and update customer inquiries:
• Account histories
• Interest rates
• Service charges
• Account discrepancies
• Perform Proof function (as assigned)
• Count and roll loose coins
• Support CNB’s strong relationship culture through on-going customer contact, quality customer service and superior product knowledge
• Identify and implement solutions to problems in general and urgent matters

Administrative

• Position specifics:
• Vault control:

▪ Open and close per bank procedures under dual control and initial log sheet

• Balance official checks:

▪ Order checks for customers▪ Cash and send in savings bonds

• Process debit cards:

▪ Order and check bank debit cards▪ Raise and lower debit card limits

• Process orders:

▪ Renewal checks orders▪ Cashier checks▪ Money orders

• Pull various reports and communicate findings to identified staff
• File and maintain data:

▪ New and closed certificates of deposits▪ Signature cards and debit card holders▪ Dormant checking and savings order dual control

• Process mail
• Coordination of ancillary groups and tasks as requested
• Recommend policies and procedures as it relates to area of responsibility
• Timely responses to inquiries for information to customers, staff and vendors
• Answer telephone calls and provide a prompt response. Direct to appropriate staff if unable to assist caller

General Responsibilities:

▪ Provide superior customer service by resolving problems efficiently and responding timely▪ Actively seek to add and enhance knowledge regarding developments and current trends in the banking industry that will serve the organization’s needs▪ Seek counsel of supervisor on financial concerns or other issues as appropriate▪ Work collaboratively with staff to maintain a team environment to accomplish the tasks necessary to serve and support the organization▪ Flexible to accept additional assignments as requested by management▪ Interact with office staff, guests and visitors

New Accounts Teller and Proof

Job Description

▪ Must be flexible and available to rotate between office locations as needed when it is determined by management to cover vacancies and absences▪ Cross train for other positions to cover when necessary▪ Cross-sell bank products and services▪ Partner with management to ensure the best possible service and effective communications

• Ensure communications are coordinated and support organizational goals

▪ Professionalism while representing CNB (onsite, at events and via communications)▪ Participate and attend meetings as requested▪ Uphold CNB standards▪ Comply with federal, state, and local laws and banking regulations

• Follow bank policies and procedures

▪ Other duties as assigned

Performance Measurements:

• Timely and accurate processing of customer transactions
• Deliver superior customer service to customers, staff and management
• Collaborative relationships are developed and maintained with customers and staff (internal and external)
• Team player that accomplishes work tasks with others collaboratively
• Ability to change while accepting and supporting management decisions
• Achieve objectives as outlined by leadership
• Arrive and depart from work timely per schedule

Qualifications: (Knowledge, Skill and Ability)

• High school Diploma or GED equivalent
• Customer service, minimum of 1 year
• Cash-handling experience, preferred
• Knowledge of IRA’s
• In depth knowledge of bank deposit products and policies, preferred
• Exceedingly detail-oriented
• Ability to work independently and be self-motivated
• Ability to meet deadlines and work under pressure with little or no supervision
• Ability to prioritize and manage work effectively and efficiently to accomplish tasks while managing multiple projects at the same time and delivering friendly service
• Ability to problem solve rationally using common sense
• Solid decision making skills
• Ability to interpret a variety of instructions either written, oral, diagram, schedule or electronic formats
• Effective communicator (verbal, written and body language)
• Excellent customer service skills
• Proficient math skills
• Software knowledge of programs utilized (Microsoft Suite products, Organization and industry specific products)
• Basic knowledge of 10-key calculator
• Knowledge of general office equipment
• Ability to respond to emergency situations
• Ability to respect diversity and individual needs

New Accounts Teller and Proof

Job Description

Physical Demands:

• Lift and move items up to 40 lbs.
• Sit, stand and walk for extended periods of time
• Ability to concentrate on detailed information
• Ability to work on the computer for hours at a time
• Bend, kneel and reach items
• Frequent use of hands to finger, handle or feel objects, tools or controls
• Ability to speak and listen effectively
• Vision abilities for close vision, color vision, peripheral vision and depth perception

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Professional office setting with little discomfort due to such factors as noise, heat, dust, or other adverse factors
• This is a non-smoking work environment, including all premises and other such areas
• Travel may be required, along with that entails standard travel risks

This job description does not state or imply that these are the only activities to be performed by the team customer holding this position. Staff is required to follow other job-related instructions and is to perform other job-related responsibilities as requested by management.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on CNB.An individual seeking an accommodation should contact the supervisor or Vice-President.

Job descriptions are not intended to and do not create employment contracts. CNB maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Sneeze guards are in place and surfaces are sanitized regularly.

Ability to commute/relocate:

• Tonganoxie, KS 66086: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.