Job description

About us

International Trip Planning Services is a private aviation services company based in Houston, TX. We opened our doors in 2008 with the mission to provide customer-focused trip support to corporate and private aviation clients. We are not a large company, and we like it that way. Your voice is heard and your name is known at ITPS, whether an employee or a captain. We have an exceptional team of flight operations specialists, flight planners, and meteorologists who are committed to serving our clients.

Position: Aviation Customer Service Representative

We are looking for positive, hard-working professionals with a passion for aviation and customer service, who are looking to take the next step in their careers. If you are energetic, a great-problem solver, and are looking for a fun, fast-paced job, then we encourage you to apply.

This role is responsible for requesting and confirming ground handling services, ground transportation, catering, hotel accommodations, landing and overflight permits, as well as confirming fuel arrangements. You will be the first line of contact with pilots flying international trips, and will be responsible for ensuring all of their requests are completed and delivered on time.

Required Skills:

• Ability to provide great customer service
• Strong written and verbal communication skills
• Working knowledge of world geography
• Organized with high attention to detail
• Proficient at multi-tasking
• Familiarity with Apple OS, Microsoft Office, and Adobe Reader
• Strong technical knowledge to be able to use multiple software applications to perform the job
• International aviation experience is preferred

Our shifts are 12 hours long and rotate 4-days on 4-days off, so you must be willing to work nights, weekends, and holidays (as the schedule dictates).

We offer top-level compensation packages, including a generous paid time off allowance, and great medical/dental/vision/401K benefits. Visit our website at www.itpops.com.

ENCOURAGED with your resume submission -- A cover letter where you describe why you believe you will be a good candidate for this position. We look forward to hearing from you!

Job Type: Full-time

Pay: $48,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

COVID-19 considerations:
ITPS follows local/state/federal guidelines.

Application Question(s):

• Please describe your customer service experience.
• Please describe your proficiency with technology - what OS and software programs are you familiar with, and where did you use them?
• Please describe your passion for aviation, or why you might be a good fit for the job.

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location

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