Job description

The Pompey Automotive Group is one of the largest family owned and operated dealerships in Northeastern Pennsylvania. Our dealerships offer 6 brands at 4 locations. The Pompey Automotive Group continues to grow while staying true to our core values through a strong commitment to excellence and world class customer service. We offer a positive working environment and strive for our employees to succeed thru ongoing training and internal company advancement.
What we are looking for:
We are looking for a friendly, energetic and customer service driven Service Advisor to join our growing business. The ideal candidate should have the ability to multi-task in a fast pace environment while still upholding brand and company standards. The Service Advisor is the sole communicator between the customer and service technician.
BENEFITS

• Medical
• Dental
• Vision
• 401K
• Life Insurance
• Paid Vacation
• Paid Holidays
• Personal Time
• Growth Opportunities
• Competitive Compensation
• Positive Working Environment
• Family Owned and Operated

RESPONSIBILITES

• Greet customers in a timely and friendly manner
• Communicate with service customers to determine the nature of the mechanical problem
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Ensure that all repair orders are accounted for
• If additional work is needed, explain the details to the customer, including the additional cost and time
• Provide estimates for labor and parts
• Establish time promised
• Follow-up with the customer’s on the progress of their vehicles
• Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks
• Interpret warranty information and policies to customers
• On completion of work, repair orders must be closed in a Timely and Efficient manner.

Job Qualifications

• Ability to work with limited supervision
• Automotive service experiences a plus
• Must be able to work in a fast-paced work environment
• Must have great customer service skills
• Maintains a professional appearance.
• Must be able to pass pre-employment screens (Background & Drugs)

The Pompey Automotive Group is an equal opportunity employer.

Job Type: Full-time

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