Bernardi Honda is looking to hire an experienced Service Advisor to our team!

If you are a career minded Service Advisor who is committed to providing excellent customer service, we would like to discuss a career at Bernardi Honda with you. Are you sick of getting "Jobs" instead of a "Career"? Joining Bernardi Honda's Service department is your solution! We are looking to hire experienced team members for the long-term - helping them grow and prepare for internal promotional opportunities.

Up to $2,500.00 sign on bonus!

RESPONSIBILITY

The Service Advisor is responsible for assisting our Honda service customers while their vehicle is in for service. This includes explaining why additional services are needed after the vehicle is inspected by the technician. You need not be involved in the scheduling of service appointments since this responsibility is managed by our centralized Service BDC.

• Greet Honda service customers in a prompt, friendly manner. Effectively manage expectations of those waiting for your attention
• Ask relevant probing questions to assist service customers in their effort to explain vehicle symptoms
• Clearly document vehicle symptoms on repair order as described by the service customer
• Determine needed automotive maintenance based on symptoms, age, mileage, body condition, and history of vehicle
• Prepare a complete and accurate estimate of cost for service labor and parts; Explain it and the time needed for the auto service to your customer
• Monitor the progress of work on your customer's vehicles throughout the day, update customers on their status, and gain customer approval for additional work recommended by the technician.
• Explain all completed work and charges to your customer
• Handle service customer complaints in a fashion that maintains high customer satisfaction

REQUIREMENTS

• Prior experience as an Automotive Service Advisor
• Excellent customer handling skills
• Valid driver's license with a clean driving record
• Excellent verbal and written communication skills
• Prior Honda experience preferred

BENEFITS

Bernardi Auto Group offers a very competitive and attractive benefits package, including but not limited to:

• Up to $2,500 sign on bonus depending on your experience level.
• Promotion from within opportunities - across all six Bernardi dealerships
• A strong company culture with employee appreciation events
• Medical, Dental, Vision
• 401(k)
• Life Insurance, Short Term. Disability, Critical Illness, Accident Insurance
• Pre-paid Legal Insurance