Job description
Westbrook, CT
Our business is growing and Westbrook Toyota needs you!
A very successful automotive repair and maintenance facility with strong community ties is now interviewing for Service Advisors. We are looking for a quality individual to join our team. This position requires someone who is a self-starter, a strong leader, someone who understands the importance of relationships with their clients as well as their coworkers. You must have solid computer skills and be very organized. Automotive knowledge is a plus! If you have a strong desire to succeed and are looking for a long term career, don't let this opportunity pass you!
Why You should apply:
- 4 day work week
- Competitive pay scale
- 401k benefits
- Full health and Dental insurance
- Excellent growth and advancement opportunities
- Exciting fast-paced work environment
Responsibilities:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
Requirements:
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience is a plus.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Ability to develop relationships with customers
- Ability to Self manage workload
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