Job description

MetroWest Acura is hiring a Sales BDC representative to join our team!

The ideal candidate will be a bright, motivated, professional, detail oriented, organized, and hard-working individual, with an ability to work in a fast-paced environment.

Responsibilities including, but not limited to:

• Manage all Inbound Phone &Internet inquiries in a timely manner and generate quality showroom traffic.
• Generate appointments by means of proactive outbound prospecting.
• Build strong customer relationships, maintain customer loyalty and positive reviews.
• Meet daily, weekly, monthly and quarterly goals set by management.
• Communicate effectively and work in close partnership with Management and Sales Consultants to provide qualified leads and detailed information on customer requirements.
• Contribute to overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll up your sleeves attitude to drive maximum results.
• Attend all dealership training/meetings to ensure strong growth and consistently high individual & team performance.
• Listen and be attentive to customer needs/priorities in order to provide appropriate suggestions and guidance.
• Research and stay current in consumer and industry trends.
• Stay up to date on BDC/Sales Best Practices and Product Knowledge.

Qualifications:

• Prior experience as a Sales BDC Representative, Call Center Representative, or similar position.
• Bi-Lingual (English / Spanish) is preferred.
• Professional appearance and work ethic
• Self-motivated, goal oriented, and ability to work within a fast-paced environment.
• Excellent communication, customer service and organizational skills
• Ability to apply a common sense understanding to carry out instructions furnished in written, and oral form.
• All potential employees must pass a pre-employment background check and drug screen.

We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

· Medical, Dental and Vision Plans

· Paid Holiday & PTO

· Short- and Long-Term Disability

· Life Insurance

· 401(k) Retirement Plan

Job Type: Full-time

Pay: $57,577.00 - $62,660.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Framingham, MA 01702: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Preferred)

Work Location: In person

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