• Handles high volume, low to moderate complexity liability claims within settlement authority.
• Ensures customer service excellence.
• Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claims resolution.
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience, maintaining appropriate reports to ensure current status of claims are clearly documented at all times.
• Deals with moderately complex problems that must be broken down into manageable pieces.
• Utilizes knowledge, experience, and available resources to resolve claims.
• Participates in development of improvements and helps implement change.
• Contacts customers (e.g., insureds, claimants, agents) and employees across the organization regularly.
• Provides direction to outside vendors and partners.

• At least two years of handling claims is required; focus on auto claims is preferred.
• Experience working with Microsoft Office applications and other systems daily.
• Understanding of industry practices, standards, and claim concepts.
• Ability to multitask and solve problems.
• Strong oral and written communication skills.
• Strong negotiation skills and sound business judgment.
• Bachelor’s degree or equivalent related experience.
• Working toward AIC, AINS or CPCU certification is preferred.

CULTURE AND TOTAL REWARDS:

Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace including the Wellness by Design Platinum +Green award from Hennepin County and is a mspWellness Champion. Western National was also named a Star Tribune Top Workplace in 2021 and 2022. The company is also consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National has long been known as “The Relationship Company®,” and caring for our employees is a part of that relationship commitment. Western National values connectiveness, empowerment, and accountability. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a commitment to a healthy work/life balance. These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for ten years or more!

Western National offers full time employees a significant Total Rewards Package, including:

• Medical insurance Plan options
• Health Savings Accounts (HSA)
• Flex Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Wellbeing Program
• Onsite Fitness Studio
• Paid volunteer time
• Time Off – including vacation and holiday pay
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk & Insurance Education)
• Discounts on personal auto and homeowner's insurance
• Paid parental leave
• Profit-sharing bonus
• Other standard employee benefits – including dental insurance, vision benefits, life insurance, disability insurance, and more.

Western National believes in supporting balance between work and life by providing a flexible work environment with includes a variety of hybrid and remote work arrangements designed to balance individual, job, department and company needs.

Western National provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.