Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims team is currently seeking an experienced Auto Adjuster in our Alpharetta GA, Worcester MA, Richmond VA, Itasca IL, and Howell MI office location.
The Hanover Insurance Group has adopted a Hybrid work model that is 3 days in office, 2 days remote.
This is a full time, exempt role.

POSITION OVERVIEW:
Responsible for the investigation, negotiation, and resolution of claims in accordance with policy provisions, business expectations, and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

IN THIS ROLE, YOU WILL:

• Have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Work within specific limits and authority on assignments of moderate technical complexity.
• Use discretion and independent judgment in claim handling
• Possess functional knowledge and skills reflective of fully competent practitioner.
• Investigate, analyze, evaluate, and negotiate claims of minimal to moderate complexity.
• Be responsible for some to all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality, and customer service.
• Implement and coordinate the most effective management techniques to mitigate loss and expense payments.

WHAT YOU NEED TO APPLY:

• Prior auto claims handling experience
• Bachelor’s Degree or equivalent work experience
• Dedication to delivering exceptional customer service to internal and external customers
• Strong organizational and time management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups
• Demonstrate ability to win concessions without damaging relationships
• Demonstrate strong written and verbal communication skills. Promotes and facilitates free and open communication
• Understanding of applicable statutes, regulations, and case law
• Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner
• Easily adapts to new or different changing situations, requirements, or priorities

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

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