Job description

Position/Job Title: Journeyman Telecommunications Engineering Specialist

Work Location: Aberdeen Proving Ground, MD

Job Summary:

Galapagos Federal Systems, LLC is looking for a Journeyman Telecommunications Engineering Specialist to provide Level II (Tier 2) support to DEVCOM-HQ. They shall be responsible for ensuring the staff is meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks; they shall ensure that standards and processes are followed to provide effective customer service to meet requirements. The candidate will be working in a highly professional environment and need to conduct and maintain a high degree of professionalism as they will be working closely with executive and senior leadership.

Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned):

• Provide technical expertise involved in the operation and support of the Secure and Unclassified Video Teleconferencing (VTC).
• Provide timely responses and resolution to customer problems and requests.
• Work closely with organization VTC support personnel and act as a Subject Matter Expert (SME) for technical issue and offer recommendations as requested.
• Configure and test AV and VTC equipment to meet specific requirements, and attend/monitor special events for timely AV support services.
• Schedule, coordinate, and oversee all system maintenance, both preventative and emergency.
• Maintain up to date documentation for all audio visual (AV) and VTC systems and services.
• Develop monthly metrics and analytical reporting of usage, trending, and scalability.
• Provide System configurations, systems improvements, enhancements and expansions.
• Maintain the audio/visual, multimedia, and visual/external communications systems.
• Establish and maintain Standard Operating Procedures for each facility.
• Identify any equipment in need of lifecycle or corrective repairs.
• Maintain documentation and perform record keeping as necessary for the successful repair, tracking, and return of equipment.
• Obtain approval from the TPOC to deviate from the stated work schedule.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be a U.S. Citizen.

Education and/or Experience/Skills Required:

• Associate’s Degree
• Substitute for Minimum education: 2 years of experience as a Journeyman Telecommunications Engineering Specialist
• Background Investigation Requirement: National Agency Check with Local Agency and Credit Checks (ANACI)
• DoDI 8140.01 and 8570.01-M
• Computing environment certification or certificate of training relevant to job duties and approved by the DEVCOM-CBC Information System Security Manager (ISSM) within 6 months of appointment
• DoD 8570 IAT-II approved baseline certification
• Windows 10 Computing environment certification; will be provided through by company resources

Abilities:

• Ability to organize, prioritize and meet deadlines
• Capable of conveying complex information in a simplistic manner
• Strong critical thinking and problem-solving skills
• Strong self-starter requiring minimal supervision
• Comfortable working in highly visible and important customer locales; high level of professional standards required
• Able to take proactive measures to prevent problems rather than reactive by nature
• Strong verbal and written communication to effectively express concepts, plans, and proposals
• Must be a U.S. Citizen

Security Clearance:

DoD active security clearance is required at a high-level security. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Physical Requirements:

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have enough mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weigh up to thirty (30) pounds, as necessary.

Company Summary:

Headquartered in Hawaii, Galapagos Federal Systems, LLC is a SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Job Types: Full-time, Contract

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 4x10
• Monday to Friday
• No nights
• No weekends

COVID-19 considerations:
Candidate must have up-to-date COVID vaccination.

Ability to commute/relocate:

• Aberdeen Proving Ground, MD 21005: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you as US Citizen? Requirement for security clearance.
• Do you have one of the DoD 8570 IAT-II level certifications? Reference: https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/

Experience:

• Computer networking: 1 year (Preferred)
• AV/VTC: 1 year (Preferred)

License/Certification:

• DoD 8570 IAT-II certifcation? (Required)

Security clearance:

• Secret (Preferred)

Work Location: One location

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