About the Position

Responsible for assisting customers, sell merchandise, handle cash and credit card sales accurately, keep shop clean and attractive, and assure safety and sanitation standards are maintained. Strive to achieve sales figures by selling effectively.

Responsibilities

Ensures complete guest satisfaction.

Responsible for promoting sales using suggestive selling techniques.

Responsible for ensuring that the shop is kept clean, and that displays are attractively merchandised to promote sales.

Responsible for ensuring all assigned inventory counts are accurate.

Responsible for protecting assets against losses and shoplifting.

Responsible for handling all cash transactions accurately.

Must follow proper procedure for credit card and room charge transactions and obtain proper ID and department information for all employee discounts.

Must adhere to the hotel cash handling policy and practice proper register operation procedures.

Will assist in the training of new staff to ensure SOPs are communicated and adhered to.

May be expected to assist at other areas or departments to provide guest service including but not limited to checking in/out guests, assisting guests in the lobby, etc.

Responsible for maintaining a constant communication line with gift shop manager to keep abreast of all shop related problems, customer service requests and fast-moving items to maximize sales and guest satisfaction.

Supports established policies and procedures for Winston Hospitality and the hotels brand.

Must be able to work all shifts or varying schedules to support business needs.

Responsible for performing other duties as assigned by management

Education & Experience

Must have strong Customer Service skills.

Must have prior experience in a cash handling position.

At least 6 months of retail/sales related experience is preferred.

May require some knowledge of computer equipment or other technical devices.

Mathematic proficiency is required to handle cash.

Must have the ability to stand, walk, bend, reach and move continuously for long periods at a time.

Must have good communication skills.

Must be fluent in English and Spanish.

Physical, Mental & Environmental Requirements

Physically mobile with reasonable accommodations.

Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.

Read, write, speak, and understand English.

Respond to visual and aural cues.

Possibly be exposed to secondhand smoke.

Health & Safety Requirements

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your manager.

Employees must always wash and/or sanitize their hands and work area as frequently as possible and use a face mask/face shield during working hours. It is a requirement for all employees to follow all hotel Health and Safety Guidelines.

Notice

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must always be projected.