JOB DESCRIPTION

Our Assistant Community Managers are leaders in the art of bringing people and apartment homes together. They will be called upon as the individuals responsible for community operations in the Manager's absence and will serve as role models to the rest of their team. They are multitalented, personable individuals with sales expertise and a passion for building relationships. Assistant Community Managers are seasoned property management professionals with demonstrated success in providing sales, customer service, and administration leadership to the team.

As an Assistant Community Manager, you will utilize your proven skills and knowledge to readily adapt to the challenges that accompany supporting your community. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. You will listen carefully to discover resident needs and confidently recommend solutions to overcome concerns. You will actively participate in the leasing and renewal process at your community by engaging with prospective residents, and will demonstrate an expertise in your community and submarket, including market conditions, competitor pricing, and new and pending lease-up developments. Additionally, you will act as a right hand to your Community Manager, providing leadership, delegation, and supervision to the office, service, and concierge teams and making important business decisions in his or her absence. Assistant Community Managers bring positive energy to each conversation, resolve any apartment issues quickly and effectively, and make everyone feel welcome and appreciated.

WHO YOU ARE

• A Sales Leader.
  You will provide leadership and mentoring to Leasing Consultants and Customer Support Assistants, promoting a positive work environment that encourages collaboration and teamwork.

• A Strong Communicator.
  Your writing and speaking skills are clear and effective, helping you connect well with others.

• A Team Player.
  You are united with teammates in delivering the best experience to current and prospective residents.

• Organized and Accountable.
  You are flexible and able to juggle the needs of changing priorities at the community.

• Analytical.
  You are comfortable working with numbers, interpreting financial statements, evaluating trends, and analyzing data.

• Creative.
  You are an idea person and like coming up with smart solutions to new challenges.

• Flexible and Adaptable.
  You understand that solutions to resident issues and concerns may vary; this knowledge that the world does not exist through black and white lenses allows you to comfortably operate in the gray when needed.

• Motivated.
  You invest extra energy to reach your goals and create synergistic relationships with team members and residents.

• Solution-Oriented.
  You follow through on commitments, letting residents know that they matter.

WHAT YOU'LL DO

• Build community and industry knowledge
  by identifying market trends to prepare for future occupancy needs and offering recommendations to the Community Manager.

• Connect with prospective residents
  through phone calls, appointments, and follow-up communications, leading the rest of the team through demonstration of your excellent sales and rapport-building skills.

• Manage the leasing process
  by guiding new residents through each step, completing and verifying all lease applications and sharing results with applicants, as well as guiding the leasing team through effective sales strategies and follow-through.

• Show off our community
  by prioritizing curb appeal and maintaining accurate and in-depth knowledge of all aspects of the property and market.

• Keep accurate records
  of prospective and current residents, as well as rent and inventory.

• Handle transactions
  like accepting rent and deposits and inspecting move-ins and move-outs.

• Train and collaborate with talented teammates
  to identify and solve any leasing issues that arise.

REQUIREMENTS

• Prior sales experience in leasing, retail, banking, or other related fields(s)

• Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media

• Excellent communication, interpersonal, and organizational skills

• High school diploma or equivalent

• Available to work a flexible schedule, including weekends

PREFERRED EXPERIENCE

• Demonstrated ability to secure leases and provide sales leadership and training

• College degree or coursework

PAY

• $23.11- to $30.82 per hour

BENEFITS

• Rent discount
• 9 paid holidays, including both scheduled and floating holidays, for eligible full-time employees for each calendar year.
• 5 days paid time off, accrued on a weekly basis
• Health Care Plans: Two medical plan options. Plan offers 100% coverage for preventive care and lets you choose from a network of health care providers. Dental and Vision coverage are also available.
• Basic life and accidental death and dismemberment (AD&D) insurance are covered 100% for full-time employees
• Short-term and long-term disability (STD and LTD) are both offered if you are unable to work due to a non-work related illness or injury
• 401 (k) Retirement Savings Plan
• Employees have the opportunity to invest in the success of the company by purchasing shares of Equity Residential stock ("EQR") at a discounted rate

Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.

Our portfolio of high-quality properties in urban growth markets - New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver - provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That's why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.

Equity Rewards

When you join Equity Residential, you won't be treated as simply another employee - you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.

We recognize that everyone has different needs outside of work. That's why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program

Equity Values

At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value - in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.

All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.