Introduction: Founded in 1946, Church World Service (CWS) is a non-profit and faith-based global humanitarian organization that provides sustainable self-help, development, disaster relief, and refugee and immigrant assistance around the world and in the United States (U.S.). CWS has assisted over 865,000 refugees and immigrants from across all faiths and backgrounds to start new lives in the U.S. and to integrate into their communities. Join us in this life changing work.

Through funding from the Office of Refugee Resettlement (ORR), CWS provides services to unaccompanied children (UC) through the Home Study (HS) and Post Release Service (PRS) program. UC are recently arrived to the US and released from federal custody to a sponsor, typically a family member or friend, and may require additional support once in the community to access resources and ensure stability of the placement and their safety. CWS also provides home study services to those children in ORR care when assessment of the proposed placement is warranted to ensure the sponsor can provide a safe and stable home and ensure the UC’s well-being. CWS provides HSPRS nationally through CWS local offices and affiliate partners.

Primary Purpose: The Associate Director of Home Study and Post Release Services (HSPRS) will provide programmatic oversight and compliance of the HSPRS program. The Associate Director will provide direct supervision of supervisors which provide supervision of caseworkers who provide Home Study and post-reunification support to unaccompanied children and their sponsors. The Associate Director identifies and implements best practices which create efficiencies and enhance service delivery. The Associate Director will connect the department to community resources which support the professional development of staff. The Associate Director ensures provision of trauma-informed, strengths-based services that support both the client and the overall staff wellness and program implementation. The Associate Director works collaboratively with the CWS national HSPRS team to coordinate case acceptance, training, and technical assistance, and submit reports, as needed.

Essential Duties:

• Oversee the implementation of social service, case management and integration programs for unaccompanied minors who are receiving Home Study and Post Release Services
• Provide supervision, coaching and guidance to Case Management Supervisors who oversee a team of case managers.
• Collaboratively with Office Director, build strong community partnerships in the area of unaccompanied minor service provision, specifically with social service systems, agencies and providers
• Communicate a strong basis for evidence of staffing using reliable data.
• Provide technical oversight and support for establishment and maintenance of evidence-based practices, routine monitoring systems, presentation of findings and building related staff competencies
  • Ensure the reporting and collection of accurate client outcome data
  • Refine data and information collection methods
  • Communicate the impact of proper data collection to CWS Charlotte team
• Identify training and staffing patterns needed in collaboration with program managers
• Utilize project management tools to track and communicate program outcomes to external stakeholders
  • Use data visualization and qualitative stories to demonstrate program impact to various audiences
• Ensure all personal identifiable information is held to the highest confidentiality standard.
• Manage and improve documentation and data quality systems, including physical case files and online databases.
• Ensure efficient systems in place for program staff to collect and compile relevant and concise information for routine project reports and occasional special reports as required
• Collaborate with CWS headquarters children’s services working groups on outcomes and monitoring and evaluation.
• Collaborate with the Charlotte Site Director to develop evidence-based logic models for future program growth and development
• Coordinate with Charlotte Site Director to ensure timely and accurate program reports, including financial reports.
• Provide and track accurate office financial information to Office Director for office budget planning purposes.
• Identify Communicate clear expectations to program management staff, including professional development, staff wellness and engagement, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Retain, understand, and comply with cooperative agreement
• Supervise case management program in accordance with the cooperative agreements.
• Prepare Home Study and Post Release Service program staff for monitoring visits.
• Facilitate local community consultation meetings with the Office Director.
• Participate in regular meetings with stakeholders
• Collaborate with the Office Director to design a sustainable office structure which accommodate the needs of staff and clients.

Qualifications:

Education:

• Required Master’s degree in social work, psychology, sociology, or other relevant behavioral science with five years of program administration experience.

Experience:

• A preferred minimum of five years of prior supervisory experience and be licensed, or in the process of becoming licensed
• Prior experience in program administration, networking and building relationships across organizations or programs is required.
• Two years of clinical/direct service experience in any of the following areas: conducting home studies and writing assessment reports, working with children and youth, family reunification/preservation, and/or foster care/child welfare and previous work experience with foreign born youth is strongly preferred.

CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (27 Paid Days Off and 14 Holidays)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts
• Commuter Benefits for hybrid and on-site position