Assistant Terminal Operations Manager
Job description
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
- Primarily works standard office hours Monday through Friday. Work required at other times for supervision, training, special events, irregular operations, inclement weather and emergencies. Subject to emergency call backs for work.
- This position is deemed mission critical.
- Some job functions may be done through telework, however primary job functions require in-person/on-site work.
- Valid driver license in state of residence and ability to obtain and maintain a City driving permit.
- Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Major Duties and Responsibilities
Knowledge, Skills & Abilities
- Thorough knowledge of FARs Part 139, 77 and associated Advisory Circulars, Aviation departmental rules and regulations and standard operating procedures. Knowledge of other applicable federal regulations including FAR Part 121, TSR Part 1542, and NIMS/ICS.
- Considerable knowledge of the practices and techniques used in the field of customer service, airport or airline operations, and irregular operations at an airport.
- Skills to communicate effectively orally and in writing.
- Skills to efficiently manage multiple priorities and tasks.
- Skills to effectively lead and motivate a diverse staff.
- Skills to develop creative new programs and activities.
- Effective organizational skills.
- Ability to prepare and effectively maintain budgets.
- Ability to actively pursue and develop new ideas, methods and procedures to meet changing situations.
- Ability to make comprehensive recommendations to resolve operational problems.
- Ability to establish and maintain effective working relationships with airline management, federal partners, co-workers and the public, and represent the airport in a positive and professional manner.
- Ability to communicate effectively orally and in writing.
- Ability to respond calmly and effectively in emergencies, and effectively manage sensitive and tense situations.
- Ability to demonstrate initiative, creativity and innovative thinking in a rapidly changing work environment.
Preferred Qualification
Minimum Qualifications
High School Graduation or equivalent and seven years relevant work experience
OR
Associate's Degree and five years relevant work experience
OR
Bachelor's level degree and three years relevant work experience
OR
Master's level degree and one year relevant work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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