Position Overview:

Provide leadership and direction of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Primary/Major Duties and Responsibilities (Essential Functions):

People Management Skills:

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities
• Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
• Participate in store recruitment and create succession plans for the store
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated time frames
• Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions

Customer Offering:

• Deliver exemplary customer service
• Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add on, and Thank
• Help Store Manager resolve customer complaints regarding sales and service;
• Review customer surveys and manage appropriately
• Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager.

Schedule Requirements:

• To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store.
• Following the business needs using the heat map of customer flow. All managers are required to work the following schedules:
  • A minimum of two Saturdays per month, February through November
  • In December, every weekend is required
  • January, flexible scheduling allowed for time off
  • A minimum of one (1 mid-shift (until 7:00 or 8:00 pm) each week
  • A minimum of three (3) closing shifts per month (for 2:00 am closing stores, only one (1) closing shift and two (2) shifts until 10:00 pm required)
  • A minimum of one (1) opening shift per week

Financial:

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success
• Meet or exceed financial targets through partnership with Area Manager
• Review and monitor the Loss Prevention program to protect the company’s inventory and assets
• Review financial documentation (invoices, costs) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost. Plans with Management when trends show a deficit to budgets

Day to Day Operations:

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and action any maintenance issues
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain inventory levels, as well as inventory ordering and receiving
• Respond to customer complaints
• Organize and/or attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming events, and promotions; execute appropriately

Regulatory Adherence:

• Ensure that OHS, LP, TAP or Rserving and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First-Aid, LP and OHS Training
• Maintain TAP or Rserving and ensure employees maintain TAP or Rserving
• Ensure AK ABC Board and other government guidelines are met
• Adheres to all Afognak Native Corporation policies, with a focus on Social Responsibility

Required Qualifications and Experience:

Work Experience – Required/Preferred

• Minimum, 1-years’ experience in retail environment
• Minimum, 1-years’ supervisory and/or management experience (preferred)

Education – Required/Preferred

• High School Diploma or equivalent
• TAP or Rserving Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Other Skills and Capabilities – Required/Preferred

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation
• Strong understanding of store operating reports, including P&L statements

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Workplace Hazards

• Robbery and shoplifting – psychological stress, violence, and harassment
• Overexertion injuries
• Lifting and Handling Materials
• Slips, trips, and falls
• Knives and broken glass