JOB SUMMARY

Under the supervision of the Store Manager or the Associate Manager, the Assistant Store Manager is responsible for operating and directing the activities of the retail store and to ensure maximum revenues, effectiveness, and profitability. In the absence of the Store Manage or Associate Manager, the Assistant Manager is responsible for all store operations, including supervision of staff.

ESSENTIAL DUTIES

Assist in executing plans to ensure achievement of budgeted sales. Operates within the expense budget.

Assist in achieving processing goals. Monitor all phases of store operations to ensure compliance with established material handling and processing practices.

Assist in maintaining scheduled rotation of merchandise (i.e., pull schedule).

Demonstrates and promotes superior customer service at all times. Expects same from employees. Handles customer/donor complaints in a fair and impartial manner.

Responsible for accurately handling donated assets and monies involved in store operations, including: daily register balancing, banking, and change.

As Safety Officer, responsible for instilling proper attitudes towards safety and ensuring work is performed in a safe manner. Responsible for completing and routing all safety reports in a timely manner.

Assist with selection, coaching, training, scheduling, disciplinary action, and supervision of all store and donation personnel (trainees, employees, and volunteers), in accordance with Agency policies, procedures, and work instructions.

Work to reduce the possibility of pilferage and burglary. Constantly watches for and corrects unsafe conditions.

In the absence of the Store Manager or the Associate Manager, responsible for timely submission/updating of all required reports including daily sales recap, transportation needs, labor planner, and personnel-related forms.

Work in cooperation with all Agency departments to ensure timely trailer turns, new goods deliveries, supply orders , and mail deliveries.

Regular attendance is required in order to perform the essential functions of the job.

SECONDARY DUTIES

Perform other duties as assigned by the Store Manager or Associate Manager, District Sales Manager and/or Director of Retail Sales.

MINIMUM REQUIREMENTS

Education Required: High school graduate or accredited GED equivalent.

Experience Required: Two years supervisory experience in a retail store.

JOB SPECIFICATIONS

Knowledge Required: Knowledge of general retail principles; techniques and principles of supervision and management, including interviewing, disciplinary actions and separations for cause;, cash handling and banking procedures; customer service practices; and knowledge of safety and security in a retail sales setting.

Equipment Used: Point of Sale system, calculator, cash mate machine, safe, alarm system, time recorder and ticketing equipment, , telephone, voice mail, hand truck, pallet jack, power lift, product storage, labeling and processing equipment, Personal Computer.

SKILLS/APTITUDES/TEMPERAMENTS

Ability to schedule, train, supervise and monitor activities of employees, trainees, and volunteers.

Ability to write and speak effectively in English. Bi-lingual in Spanish desirable.

Ability to communicate effectively with retail customers; subordinates, and agency management.

Ability to interact with people with disabilities or barriers to employment.

EMOTIONAL EFFORT

This position requires very good abilities to problem solve, prioritize work assignments, and work well under pressure. Moderate to heavy emotional effort involving low to high customer involvement (internal and external) with occasional maximum emotional effort required in customer conflicts. Flexible work schedule, including weekends, holidays, and evenings. Work environment is fast paced with high activity/demands.

LICENSES/INSURANCE/TRANSPORATION

Must possess valid California driver’s license, proof of insurance, and have access to reliable transportation.

JOB SETTING

Flexible work schedule including weekends, holidays and evenings. Variable working conditions, exposure to extreme heat and cold – temperatures ranging from 25 to 115 degrees. Some travel required to attend training and to other stores as may be assigned.

PHYSICAL DEMANDS

Ability to ambulate, reach, and lift up to 35 lbs. Ability to bend/lift from the waist. Ability to stand for long periods of time and climb a ladder. Good eye/hand coordination. Good dexterity in upper extremities and upper torso.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.